Helpdesk management. Workflows analysis, development and optimization. Work team management. Wingesfar, Multipharmacy and E-stat (pharmacy software) assistance, teaching and analysis; good knowledge on italian pharmacy system. C# and Visual Basic .NET developer, good experience and knowledge on software development tecniques. Sql Server, moderate knowledge on queries and database engineering. Web development, light knowledge (from school and personal experiences). Microsoft office, good knowledge. 1st level degree in Computer Engineering at Politecnico di Torino. High school diploma in Information tecnology at ITIS Leonardo da Vinci. Fabio R