As Technical Manager with 12+ yrs experience, I have been mentoring ~15 engineers spread across multiple locations and functions. I had been founding member of Automation team in one of LOB. Tools developed by me and team range from simple browser plug-ins to smart bots. Few being -proactively detect syntax errors, customer feedback analysis using NLP, predicting operation KPIs using XG-Boost model, an employee gamification platform and multiple prototypes which included Chatbot using Google's Dialogflow. We developed these tools for Google Ops teams. I have worked as vendor to Google for 4.5 yrs.