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As of today (5/25/2016) there seems to no longer be data for user_ratings_total in the Google Places API. I use this to get the total number of reviews for a business. Is there an alternative method to getting this data?
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Save this answer. Show activity on this post. In order to have access to more than 5 reviews with the Google API you have to purchase Premium data Access from Google. That premium plan will grant you access to all sorts of additional data points you have to shell out a pretty penny.
How Does Google Maps Platform Places API Work? Places API uses HTTP requests to enable your application to return definitive information about places. These places are defined by the API as geographic locations, establishments or notable points of interest.
If you would like Google to reinstate the previously undocumented user_ratings_total result key (or something similar), then please go to: https://code.google.com/p/gmaps-api-issues/issues/detail?id=3484 and add your vote for this feature to be officially added.
This issue was "Acknowledged" by Google way back on Jun 3, 2013 and is still open as such (other similar issues like https://code.google.com/p/gmaps-api-issues/issues/detail?id=9824 have been "closed" with status like "WorkingAsIntended").
Hopefully if we get enough up votes then maybe they will see the need and put it back in and make it official (as opposed to undocumented).
(Unfortunately I couldn't post this as a Comment as I just registered; so I'm going to post it as an Answer and hope it is okay.)
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I'd try the Google My Business API, see in particular the documentation section Work with Review Data.
You'll need to Request access to the API.
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