Unable to download crash information

Question

I'm trying to download crash information in order to fix a particularly trying and tiresome bug. Unfortunately, whenever I do so (Xcode, Window -> Organizer, click on iOS App Name, click on Crashes tab) I get the error:

Unable to download crash information None of your developer accounts are authorised to access crash information for LocoApp. Verify that your developer accounts are correctly configured in Xcode, then try again.

What additional permissions do I need? I can't find this error anywhere on the internet - surely I can't be the first to see it?

Answer 1

All credits to this answer go to "Adrian Sluyters".

---

After a bit of research I found this link. It's the same question and someone actually answered it (and it was marked as viable solution), so here you go:

---

• 1) Visit the apple dev page (https://developer.apple.com).
• 2) Log in with your Agent/Admin ID.
• 3) Click on "iOS" below "Technical Resources and Tools" -> "Dev Centers"
• 4) Choose "Certificates, Identifiers & Profiles" from the list on the right side.
• 5) On the following page you have to choose "Devices", located below "iOS Apps".

Register the device that you want to get the logs from. You need a nickname for the device (whatever you like) and the UDID. You can get the UDID by plugging in your device and running iTunes. After the popup with the recognized device appears you'll just have to click "Serial number" and you'll get various informations including the UDID.

When you're done with that you'll need a developers certificate on your phone.

• 1) Step back to Step 4 mentioned above and choose "Certificates" -> "All"
• 2) You should see a certificate on the right side (if you do not, you'll have to create one by clicking the "+" and simply follow the on-screen instructions. Note: You'll want to create a developers, not production certificate!
• 3) After completing step 2 you'll be asked to download the certificate which you need to do.
• 4) Send the certificate to your device (i.e. email) and install it.

Check out the link above, there were multiple answers regarding your problem. If this solution doesn't do it for you, one of the others might.

Kind regards,

Seth