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Testflight testers getting "unable to download app could not be installed at this time"

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I distributed version 1.0, build 1, of my app via TestFlight, and everything worked perfectly.

Yesterday I archived and sent out build 2, and now upon tapping the update button, every user seems to be getting an error:

Unable to Download App

[App name] could not be installed at this time

I haven't heard from any users who didn't have build 1 installed already, but looking at iTunes Connect, no user has build 2 installed.

like image 622
Andrew Avatar asked Apr 23 '15 10:04

Andrew

People also ask

How do I fix TestFlight unavailable?

Turn Wi-Fi off or connect mobile network. Delete and reinstall TestFlight. Remove any zeros from the build number and resubmit the build. Change the build number and resubmit the new build.

What happens when TestFlight app expired?

After the 30-days-period expired, your test won't be able download or run your app. I didn't find a way to extend this period. You only can upload an updated version to get another 30 days.

How do I download iOS app from TestFlight?

Open your email invitation or tap the public link on your device. When installing via email invitation, tap “View in TestFlight” or “Start testing” then tap “Install” or “Update” for the app you want to test. When installing via public link, tap “Install” or “Update”.

2 Answers

Encountered exactly the same problem today, trying to install a new testflight version downloading it through our company WiFi. We noticed that we could still download and install the app from mobile devices through LTE which lead us to the conclusion that for whatever reason testflight must have blocked our office IP (temporarily) for unknown reasons.

like image 191
UncleIstvan Avatar answered Sep 21 '22 16:09

UncleIstvan

I hope this actually works for someone else. I was seeing the same result over and over again. I restarted my phone. I took my account off the Test Flight list and re-invited myself. Same result. 2 other people were able to install, but I wasn't. I furiously tapped "Install" several times as fast as I could, then tapped "Retry" when the alert box came up. Continued to tap "Install" over and over again, then "Retry". Install, Retry, Install, Retry. Then it finally started installing...

I wish I were making this up.

like image 20
Zach Avatar answered Sep 19 '22 16:09

Zach
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