TensorFlow on Windows: ImportError: No module named '_pywrap_tensorflow_internal'

Question

I am trying to make TensorFlow work on Windows. But after installation of Python 3.5 and TensorFlow, I keep getting the following error when I import the TensorFlow module:

>>>import tensorflow
Traceback (most recent call last):
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\site-packages\
tensorflow\python\pywrap_tensorflow_internal.py", line 18, in swig_import_helper

    return importlib.import_module(mname)
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\importlib\__in
it__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "<frozen importlib._bootstrap>", line 986, in _gcd_import
  File "<frozen importlib._bootstrap>", line 969, in _find_and_load
  File "<frozen importlib._bootstrap>", line 958, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 666, in _load_unlocked
  File "<frozen importlib._bootstrap>", line 577, in module_from_spec
  File "<frozen importlib._bootstrap_external>", line 906, in create_module
  File "<frozen importlib._bootstrap>", line 222, in _call_with_frames_removed
ImportError: DLL load failed: %1 is not a valid Win32 application.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\site-packages\
tensorflow\python\pywrap_tensorflow.py", line 41, in <module>
    from tensorflow.python.pywrap_tensorflow_internal import *
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\site-packages\
tensorflow\python\pywrap_tensorflow_internal.py", line 21, in <module>
    _pywrap_tensorflow_internal = swig_import_helper()
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\site-packages\
tensorflow\python\pywrap_tensorflow_internal.py", line 20, in swig_import_helper

    return importlib.import_module('_pywrap_tensorflow_internal')
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\importlib\__in
it__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
ImportError: No module named '_pywrap_tensorflow_internal'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "<stdin>", line 1, in <module>
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\site-packages\
tensorflow\__init__.py", line 24, in <module>
    from tensorflow.python import *
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\site-packages\
tensorflow\python\__init__.py", line 51, in <module>
    from tensorflow.python import pywrap_tensorflow
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\site-packages\
tensorflow\python\pywrap_tensorflow.py", line 52, in <module>
    raise ImportError(msg)
ImportError: Traceback (most recent call last):
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\site-packages\
tensorflow\python\pywrap_tensorflow_internal.py", line 18, in swig_import_helper

    "return importlib.import_module(mname)"
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\importlib\__in
it__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "<frozen importlib._bootstrap>", line 986, in _gcd_import
  File "<frozen importlib._bootstrap>", line 969, in _find_and_load
  File "<frozen importlib._bootstrap>", line 958, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 666, in _load_unlocked
  File "<frozen importlib._bootstrap>", line 577, in module_from_spec
  File "<frozen importlib._bootstrap_external>", line 906, in create_module
  File "<frozen importlib._bootstrap>", line 222, in _call_with_frames_removed
ImportError: DLL load failed: %1 is not a valid Win32 application.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\site-packages\
tensorflow\python\pywrap_tensorflow.py", line 41, in <module>
    from tensorflow.python.pywrap_tensorflow_internal import *
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\site-packages\
tensorflow\python\pywrap_tensorflow_internal.py", line 21, in <module>
    _pywrap_tensorflow_internal = swig_import_helper()
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\site-packages\
tensorflow\python\pywrap_tensorflow_internal.py", line 20, in swig_import_helper

    return importlib.import_module('_pywrap_tensorflow_internal')
  File "C:\Users\amit\AppData\Local\Programs\Python\Python35\lib\importlib\__in
it__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
ImportError: No module named '_pywrap_tensorflow_internal'


Failed to load the native TensorFlow runtime.

See https://www.tensorflow.org/install/install_sources#common_installation_problems

Please suggest what is missing from my end so that above runtime error can be removed.

Answer 1

This error arises when one of the libraries (DLLs) on which TensorFlow depends cannot be found. To diagnose this kind of error, I have written a script that you can download from here; running the script will print suggestions about what steps to take to fix the error.

• If you are running the CPU-only version of TensorFlow, the most likely DLL to be missing is MSVCP140.DLL. It is part of the Microsoft Visual C++ Redistributable Update 3, which you can download from here.

• If you are running the GPU version of TensorFlow, it is possible that the CUDA libraries or the cuDNN libraries cannot be found. TensorFlow on Windows supports CUDA 8.0 (download from here) and cuDNN 5.1 (download from here). Note that cuDNN is often installed to a different directory from CUDA, and you may need to manually add it to your %PATH% environment variable.

Answer 2

• just run below command it will clear all dependencies and then update it or remove and install the latest version of tensor flow(For CPU) This worked for me

pip install tensorflow==1.5

Answer 3

Thanks, your tool was awesome. Turns out my CUDA 8.0 install had a slightly older version of cudnn64_5.dll instead of cudnn64_6.dll.