Support twilio multiple incoming calls at the same time?

Question

It's simple, I would like to use Twilio to connect calls with a different departments by a menu. This is simple.

But I would like to confirm if it's possible to receive more than one call at the same time and redirect to the correct number via Menu (if someone press 1 --> will be redirect to a XXX number, without hang out the first call, if the next person press 2 --> will be redirect to other number)

I am using OpenVBX to manage the numbers and the workflows.

Thanks

Answer 1

Twilio developer evangelist here.

If you get two calls on a Twilio number at the same time, you have nothing to worry about, they will be handled as two separate calls. So, if you build up a menu, then each call will go through it independently and be directed on to the number they choose from the menu.

I hope this helps, please let me know if you have any other questions!