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Unfortunately, nobody is responding to my support ticket so I think it's a problem needs someone with experience with sendgrid
the reproduction is simple:
did the Domain Authentication and Link Branding
Added all the necessary record to my DNS configs
All verified in SendGrid dashboard.
Tried sending an email and click on the link it gives me this
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Setup SSL for Click TrackingTwilio SendGrid supports Secure Sockets Layer (SSL) enabled click and open tracking. To enable SSL click and open tracking for an authenticated domain with branded links, additional configuration for the SSL keys is required.
What is link branding? Email link branding allows all of the click-tracked links and opens tracked images in your emails to be from your domain instead of from sendgrid.net.
A Secured Socket Layer (SSL) encrypts a URL with HTTPS instead of the less secure HTTP. Customers at Braze can set up their links and domains to apply SSL certificates.
I think the issue might be that you that you use https links, but you don't have a "TLS pass-trough" set-up for them. It's really poorly explained on Sendgrid's branded links help page, but you can see a mention of it here. Basically you need something that will resolve TLS on your side and forward the request to sendgrid. It can be a proxy, as suggested on that help page, or i.e. a cloudfront distribution with a custom origin pointing to sendgrid and a certificate covering your branded link domain covered.
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If you're using Cloudflare, I had luck following this guide in their documentation in order to get it to work. Sendgrid also recommends Fastly and KeyCDN.
The only drawback is you also have to contact customer support in order to request that SSL click and open tracking be enabled on your account.
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