Reporting services printing crashes IE

Question

We have been using SSRS 2008 R2 for over a year and printing has worked fine. As the client browsers on Windows 7 are upgraded to IE10 we have some browsers crash when the users click on the print icon. The faulting module is rsclientprint64.dll

To try to resolve this issue I manually copied the dll and associated files to C:\Windows\Downloaded Program Files and registered the dll using regsvr32. I registered the rsclientprint64.dll instead of the rsclientprint.dll since that is the file that ssrs downloads in our case. I did try to register the 32 bit version too but still no success.

I added the url for the report server to trusted sites and set the security to allow downloaded signed activex controls. It does download them but ie still crashes.

Does anyone have other ideas?

Answer 1

Let me guess, you are running SQL Server R2 without SP2. I had to upgrade to SQL Server 2008 R2 SERVICE PACK 2.

The version of RsClientPrint you get with R2/SP2 is 10.50.4000, while the RTM version I had was 10.50.1600.

To see what version of SQL server you have, run Select @@version as a query in SSMS.

You can read more here. ReportViewer's Print Button Incompatible with IE 10?

Answer 2

Resolution to fix IE11 from crashing

If you get the RSClientPrint.cab from a 2008 R2 "C:\Program Files (x86)\Microsoft SQL Server\MSRS10.GENERAL\Reporting Services\ReportServer\bin" and extract it to your desired client machine. Use these files to either create your own bat file and run it or just copy them to your "C:\windows\Downloaded Program Files".

Once your files are copied to "C:\windows\Downloaded Program Files" You will need to register your .dll: In CMD type - regsvr32 "c:\Windows\Downloaded Program Files\RSClientPrint.dll"

Issue 1: "C:\windows\Downloaded Program Files" is usually locked

Resolution: In CMD type - attrib "C:\windows\Downloaded Program Files" -S

Issue 2: Error message found when registering your dll file

Resolution: Run CMD as Admin

Bat file to run locally

 @echo off

    set srcpath= c:\pathname

    attrib "C:\windows\Downloaded Program Files" -S

    xcopy %srcpath%\*.* "c:\Windows\Downloaded Program Files" /Y

    regsvr32 "c:\Windows\Downloaded Program Files\RSClientPrint.dll"

From a server to a client machine:

@echo off


attrib "C:\windows\Downloaded Program Files" -S

robocopy "\\dc01\packages\rsclientprint" "c:\Windows\Downloaded Program Files"

regsvr32 "c:\Windows\Downloaded Program Files\RSClientPrint.dll"