"Prerendered Icon Flag: true" in submitted iPhone app binary details, but icon shown with glossy effect in store [closed]

Question

"Icon already includes gloss effects" is set to YES in plist file. It worked for iPhone app 1.0 version. The same plist file without any modifications, 1.1 version is submitted for revision and got it approved. But the icon is shown in store with glossy effect. Checked the plist filename in target and is referring to correct file. Opened plist file in textedit and can see uiprerenderedIcon as true. Version 1.2 binary uploaded again and I can now see prerendered icon set to true in binary details, but the app icon in app details page is still shown with gloss effect.

What am I missing here? I am using Xcode 4.0.2 version and 4.3 SDK.

Answer 1

They have a bug. I updated 3 of my apps between Aug 23 and now and for all of them the 512x512 icon has the glossy effect although I have set "Prerendered Icon Flag: true" for all. I had no problems with apps submitted a week before.

I did not change my XCode or anything else in the meantime so it's not developer related. I wrote to Apple and I'm waiting for an answer.

I also noticed that when I register a new app and upload the 512x512 icon this doesn't have the glossy effect although icons uploaded without the binary always had this effect. So maybe they updated their code and now they treat this variable as false when it's true and true when it's false.

Answer 2

I contacted iTunes Connect after seeing the same issue and got the following response six days ago. But it still isn't fixed and I haven't heard back from them.

On Sat, Aug 27, 2011 at 10:22 PM, wrote: Re: iTunes Connect

Hello Sebastien,

Thank you for reporting the error you are encountering on the App Store with your applications Large Icon.

Please know that we are aware of this issue and are currently investigating it with case number 9657298.

We will let you know once we have any updates or additional information with regard to this issue. Please be sure to reference the Case number listed above for any follow up emails. Thank you in advance for your patience in this matter.

Best regards,

Randall Apple Developer Support