Need issue tracker, for general use, not only software

Question

I'm looking for a free or commercial issue tracker. I've looked at a dozen of them, but I can't find what I need.

These are my requirements:

• Not only for software. I need a more general tracker in which "complaints" about products other than software can also be recorded.
• Very easy to use, for non-technical users
• (optional) rich text editing, possibility to add images between the lines, etc.

I've looked at Bugzilla, SupportSuite, Mantis, but these are to much software oriented for my case.

Answer 1

Strange, no-one mentioned Trello [ www.trello.com ]

Its :

• General purpose
• Software related tracking can also be done
• Collaboration on anything with multiple people
• Free to use [ Even for multiple users ]
• Aimed at a non-technical user

Perfect for your use-case.