My Rails app is returning HTTP 500 for all its URLs, but nothing shows up in the log file. How can I diagnose the problem?

Question

I have a Rails app that is running on a production server with Apache and Phusion Passenger. The app works fine locally when using Mongrel, but whenever I try to load a URL on the production server, it returns HTTP 500. I know the server is working properly, because I can get the static elements of the application (e.g., JavaScript files, stylesheets, images) just fine. I've also checked the Passenger status and it is loading the app (it must be, since the app's 500 Internal Server Error page is returned, not just the default Apache one). Also, when I load the app via script/console production and do something like app.get("/"), 500 is also returned.

The problem is that there is nothing in the log files to indicate the problem. production.log is empty. The Apache error logs show no problems with Apache, either. I'm stumped as to what's going on and I'm not sure how to diagnose the problem.

I know I may have been a bit vague, but can anyone give a suggestion on what the problem may be? Or at least a way I can go about diagnosing it?

Answer 1

The answer for this specific situation was a problem with my app. One of the model classes used a different database connection than the rest of the app. This database connection was not configured properly. I think the reason why nothing was written to the log files is that Rails bailed out without having any idea what to do.

Since it may be helpful for others to see how I diagnosed this problem, here was my thought process:

1. The issue couldn't be with Apache: no errors were written into the Apache log files.
2. The issue probably wasn't with Passenger: Passenger wasn't writing any errors to the Apache log file, and it seemed to be loading my app properly, since passenger-status showed it as loaded and it was display my app's 500 Internal Server Error page (not the default Apache one).

From there I surmised that it must be something broken in my app that happened very early on in the initialization phase, but wasn't something that caused the app to completely bail and throw an exception. I poked around in the Phusion Passenger Google Group, and ultimately stumbled upon this helpful post, which suggested that the error may be a database connectivity issue. Sure enough, removing this misconfigured database and all references to it made the app work!