My Augmented Reality app has insufficient warning about parental supervision according to Google Play's policy

Question

My app has been rejected by Google Play twice over this issue:

If your app uses Augmented Reality, you must include a safety warning upon launch of the app that contains the following:

• An appropriate message about the importance of parental supervision.
• A reminder to be aware of physical hazards in the real world (e.g., be aware of your surroundings).

I added a message which pops up when AR section is loaded "While using this app please be aware of your surroundings. It is recommended that younger children have supervision when using Augmented Reality." Apparently, it was insufficient. I downloaded a bunch of AR apps and none of them have a message like that. Any ideas what this message should be? Should it pop-up every time the app is loaded or just once when installed? I reached out to Google Policy's team and I'm waiting for their reply as well.

Answer 1

Whilst this is unusually a non-code based question, I was able to resolve the problem and get our app approved by Google with the following text.

Always ask a grown-up before using the DinoSaw app. Watch out out for other people when using DinoSaw and be aware of your surroundings.

Parents and guardians please note: whilst using Augmented Reality there is a tendency for users to step backwards to view dinosaurs.

I think the trick is simply to consider your app in context of the appropriate environment and add more than just their token text. - Our app is for augmented reality dinosaurs designed specifically for kids. They will accidentally bump/back into other people whilst they are absorbed by the content.

Dinosaurs seem to have that affect on little people it seems.

I also added an amusing graphic to humour the situation - Looks like it worked :)