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Status "Done" without resolution used from the team to show that they are done with implementation and internal testing. "CLOSED" with a resolution for customers acceptance.
JIRA Software does not display issues from the last column of the Scrum board configuration in the backlog section. If your closed issues are not mapped to the last column of the board, then they would be displayed in the backlog.
To use the UPM, click on the Jira Settings icon, which looks like , then click on either Manage Apps or Add-ons. Once in the UPM, you can choose to install most plugins directly with a single click by selecting the Install button.
Here are the plugins I couldn't live without:
Timesheet report - Summarizes any user's time spent over a weekly period: http://confluence.atlassian.com/display/JIRAEXT/Timesheet+report+and+portlet
Charting plugin - Generate charts from any issue navigator: http://confluence.atlassian.com/display/JIRAEXT/JIRA+Charting+Plugin
Subversion plugin - Link and view subversion commit history to a JIRA issue: http://confluence.atlassian.com/display/JIRAEXT/JIRA+Subversion+plugin
Labels plugin - Lets you tag any JIRA issue and search on tags: http://confluence.atlassian.com/display/JIRAEXT/JIRA+Labels+Plugin
We use JIRA Labels plug-in, which allows to add a "tags" field: http://confluence.atlassian.com/display/JIRAEXT/JIRA+Labels+Plugin
Plugins that stand out the most (paid and free) are mentioned on Atlassian's plugin page: https://plugins.atlassian.com/search/by/jira
And the company I work for develops JIRA Client, a desktop client for JIRA (paid unless you're open-source): http://almworks.com/jiraclient
We use Tempo Plugin extensively for time tracking, project management, planning and billing.
We are also big fans of Greenhopper for project management (Scrum/KanBan).
We use quite a few extra JIRA plugins; the charts for visualizing find/fix ratios etc., Release status plugin for a nice visualization of how each release stands, the SVN integration, Linker and Activity Stream plugins for integration with Confluence, and the Firefox search portlet that lets you use JIRA as a search engine option in Firefox.
Some of our developers also like the Eclipse plugin for JIRA that lets them manage their list of issues direct from the IDE.
The only paid plugin we tried out was Greenhopper, since we are an agile shop, but we didn't find it useful enough to be worth buying.
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