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I need to build an IVR application (possibly 10 Phone lines). I am entirely new to this domain and am familiar with some concepts, Can someone please provide me with some links/advice on how I can go about building the IVR system?
Also, I need to know the exact process, whats involved, if I need to rent phone lines? etc., If I want to provide a hosted IVR service to my clients, what do I need.
any advice is much appreciated.
Many Thanks
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IVR development is a component of an IVR project where a programming team is assembled and assigned tasks to compete the creation of an automated phone answering program. IVR technology allows a phone caller to interact with the phone system without operator intervention.
It Can Lead Customers to Abandon Your Business In some instances, IVR can elicit an even stronger reaction from customers. If an IVR system is particularly frustrating, significantly damaging a business's CX, it can even lead to the customer abandoning the business altogether.
TL;DR: ACD is a form of automatic call routing based on different factors, while IVR is an automated voice response menu that intelligently navigates callers through options.
CTI allows computers to manage telephone calls, but IVR systems can function without it. Intervoice's IVR application (formerly Nuasis), for example, can be deployed without the need for CTI.
Is this programming related?
http://www.asterisk.org/applications/ivr
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