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Our iPad app relies on silent push notifications to trigger certain events, and is used by many of our users in Guided Access mode. This has worked well until iOS 11 which now seems to block delivery of push notifications while Guided Access is enabled.
I've tried a variety of different payloads according to the Apple documentation here (such as content-available, alert, sound, badge etc.), but I can't get anything to be delivered while Guided Access is enabled. This isn't necessarily a bug, but may in fact be the new intended behaviour.
Is there a way I can configure a notification so that it is delivered during guided access?
For what it's worth I raised a Technical Support Incident for this issue with Apple, who promptly refunded my ticket and asked me to report a bug instead. There has been no feedback from the bug report yet.
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1Notifications Can't Interrupt You Any time that Guided Access is on, all notifications on your iPhone are temporarily disabled. As soon as you exit Guided Access, you can view the Notification Center again on your home or lock screen to check out any alerts you missed while Guided Access was on.
Go to Settings and tap Notifications. Select an app under Notification Style. Under Alerts, choose the alert style that you want. If you turn on Allow Notifications, choose when you want the notifications delivered—immediately or in the scheduled notification summary.
Apple does not offer a way to handle a notification that arrives when your app is closed (i.e. when the user has fully quit the application or the OS had decided to kill it while it is in the background). If this happens, the only way to handle the notification is to wait until it is opened by the user.
iOS enables you to both disable push notifications entirely, or turn them off for individual apps. To access iOS notifications settings, go into the Settings > Notifications menu. From that list, you can configure each app's notifications settings or disable them.
This appears to be fixed in the newest iOS 11.2.5 beta 4. Confirmed with Guided Access and Single App Mode using CloudKit push notifications.
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