Is Heroku dependable?

Question

I have been hosting a site on Heroku for a few months that is very soon to go into production.

Since I began with them, there have been at least three significant outages, one of which was the disastrous Amazon outage last month and another of which is a multi-hour outage happening today.

I believe in Heroku's vision and I think they are a great company, but I am faced with the ultimate problem: if they can't keep sites up and running, everything I like about them doesn't really matter.

Is Heroku a reliable provider to run a production site on Rails?

Are there any other providers I might look into that have a better reputation for reliability than Heroku?

Answer 1

In my opinion, downtime can happen with almost any provider. What you need to see is how well or badly the host handles the downtime and the effort they make in keeping the customer updated about possible resolution.

In my opinion Heroku is a great place to host your app. The advantages and ease of deploying there covers up for the recent (and rare) downtime FOR ME.