I've been trying to use the NetSuite api for sometime using the netsuite gem.
I can login to the website, but when I try to authenticate from the API I get an INVALID_LOGIN_CREDENTIALS error.
This is the payload of the request:
<?xml version="1.0" encoding="UTF-8"?>
<env:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:platformMsgs="urn:messages_2011_1.platform.webservices.netsuite.com" xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:platformCore="urn:core_2011_1.platform.webservices.netsuite.com">
<env:Header>
<platformMsgs:passport>
<platformCore:email>[email protected]</platformCore:email>
<platformCore:password>--snip--</platformCore:password>
<platformCore:account>ACCOUNTNO</platformCore:account>
<platformCore:role type="role" internalId="ROLE"/>
</platformMsgs:passport>
</env:Header>
<env:Body>
<platformMsgs:get>
<platformMsgs:baseRef xsi:type="platformCore:RecordRef" internalId="4" type="customer"/>
</platformMsgs:get>
</env:Body>
</env:Envelope>
This is the payload of the response:
<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Server.userException</faultcode>
<faultstring>You have entered an invalid email address or account number. Please try again.</faultstring>
<detail>
<platformFaults:invalidCredentialsFault xmlns:platformFaults="urn:faults_2011_1.platform.webservices.netsuite.com">
<platformFaults:code>INVALID_LOGIN_CREDENTIALS</platformFaults:code>
<platformFaults:message>You have entered an invalid email address or account number. Please try again.</platformFaults:message>
</platformFaults:invalidCredentialsFault>
<ns1:hostname xmlns:ns1="http://xml.apache.org/axis/">sb-partners-java002.svale.netledger.com</ns1:hostname>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>
I've just solved the issue. If you're having trouble make sure that:
WebServices
permission (see in Permissions > Setup
)I faced both of the issues. My account, even belonging to an Administrator role, lacked Web Services permission. And I was using the sandbox url to a non-sandbox account.
https://webservices.na1.netsuite.com/wsdl/v2012_1_0/netsuite.wsdl
(non-sandbox)https://webservices.sandbox.netsuite.com/wsdl/v2012_1_0/netsuite.wsdl
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