HTML Email Signature on iOS - Images are not displaying.

Question

I have created an HTML email signature using the usual tables and inline styling.

There is also one image attachment of a logo. It displays perfectly in all email clients.

However when I try and make an iPhone/iPad signature I have problems:

The image displays ok, for a couple of hours and then just drops away and a little box with a cross displays instead.

Does anyone have any ideas why this might be?

Answer 1

It’s a little tricky to setup an email signature with an image on iPhone or iPad. If you simply copy and paste a signature, the image will work at first but after some time, it will become missing and will just show up as a blank box instead of your image in your html email signature.

Here is the solution that worked for me. Hope it helps you.

PREPARE THE HTML SIGNATURE.

1. Create an html signature with an image that points to your server
2. Save the .html file and email it to yourself.

Sample HTML email signature with image for iPhone/iPad http://vitworks.com/html-email-signature-with-an-image-on-iphoneipad/

HOW TO SETUP EMAIL SIGNATURE WITH AN IMAGE ON YOUR IPHONE.

1. On your iPhone open the email that contains the email-signature.html
2. Tap on the html file to open it
3. Press and hold anywhere on the screen
4. Then choose Copy
5. Press the home screen
6. Go to Settings
7. Scroll down and choose “Mail, Contacts, Calendars”
8. Then Scroll down and tap on Signature
9. Delete your current email signature
10. Press and hold till you get a menu
11. Choose paste
12. This is very important step: Make sure to shake your phone from side to side
13. Choose undo (This removes the extra spacing and formatting that the iPhone automatically adds to your signature.
14. Tap anywhere on the white space to unselect
15. Now edit the signature with your information (make sure to completely remove the default phone numbers and type them in again to make sure that the numbers are not blue.
16. Tap the Back Button

To test is out

Go to Mail and create a new email. Your email signature with an image will automatically show up on the bottom of your emails on your iphone.

Answer 2

If the signature was edited and graphic information in Outlook's editor was changed at all, it sometimes will download the graphics and refer to them differently in the file. If you copy and paste that to your iPhone then, it breaks and loses the graphics because it looks for them locally.

Check to see if there is a folder in your %appdata%\microsoft\signatures folder that matches your signature name. If the graphics are stored in that folder, it's a good bet something happened to your hosted hyperlinks. Outlook likes to change those to local at times.