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I have recently submitted an app to the app store and it has gotten rejected. The app I made was specifically iPhone only, however i was unaware that you had to make sure it ran on an iPad as well (Apple Guidelines 2.10) and hence my app was rejected due to it crashing when the reviewers ran it on an iPad Air.
I do not own an iPad Air so I cannot replicate the crash on my side. The reviewers have sent me a .crash file for the app and I'm having troubles trying to symbolicate it.
I have the .crash file as well as both the .dSYM and the .app files for the app's binary. how do I go about symbolicating the .crash file from here?
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Understanding a Crash ReportHead to your Game Panel and to the left, press FTP File Access and log in. Once in FTP File Access, you will see a folder named `crash-reports`. Go ahead and click that. Looking inside of that directory you will notice a file or multiple files.
Some info for people that are having similar issues: we received the crash log files as txt files. If you change the extension to crash you can just drag and drop the files in Xcode:
Connect any device, open Window/Devices, click on View Device Logs and drag and drop the .crash files there and they will symbolicate automatically.
I couldn't get ours to symbolicate manually, even with atos and by using the correct dSYM file (checked the UUID). However Xcode managed to symbolicate them.
Disclaimer: This is tested on Xcode 8.1. If you stumble on this answer when running Xcode 9/10/... there is (as usual) no guarantee this will still work.
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