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I am developing a web application, which is still in initial stages.I have put it on web for public to use.Should I use uservoice for feedback(free account)? What are the alternatives?
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The only way to properly break a negative feedback loop is with a positive feedback loop. This means taking your habits in a new direction.
Instead of just collecting feedback, you're acting on it. The goal of closing the loop is to provide a positive customer experience, whether that means resolving a problem effectively, acknowledging praise or suggestions, or answering a customer's questions.
GetSatisfaction is the other big alternative if you're looking at "open forum" type feedback webapps, not that there probably aren't others I've never noticed. There's also more helpdesk-ish solutions out there, like Tender for example.
Of course, you could also put up a quick 'contact us' form for the time being if you're not expecting too much traffic at the start, and keep everything in your existing issue tracker.
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