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How to disable automated SMS responses in Twilio?

In March I opened a website that provides people with temporary numbers to be used to receive SMS verifications etc.

I've just logged in to the account and realised that I've received a ton of charges for outbound SMS.

They appear to be a default automated response whenever any of my numbers receives a SMS.

I didn't enable this (seems as though it's some sort of money making thing on their side). How do I disable it?

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user598200 Avatar asked Jun 06 '16 17:06

user598200


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Open the Settings app. Navigate to Notifications. Scroll towards the end of the list to find “Enhanced notifications“. Turn off the toggle to disable suggested actions and replies.

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Disable incoming SMS on a Messaging Service:Browse to the Messaging Services area in the Twilio Console. Click the Messaging Service you want to edit. Browse to the "Integration" tab in the left-hand side bar. Toggle the Messaging Service to "Drop the message" (under the header "Incoming Messages").

Does Twilio handle opt out?

By default, Twilio handles standard English-language reply messages such as STOP , UNSTOP , UNSUBSCRIBE or CANCEL for Toll-Free and Long Code messages, in accordance with industry standards.

How do I send automatic texts with Twilio?

Navigate to your list of WhatsApp Senders in the Twilio console. Click to select the sender that you want to use with this Studio Flow. Paste the Webhook URL that you copied from your Studio Flow into the field Webhook URL for incoming messages. Click Update WhatsApp Sender to save the changes.


3 Answers

Go to your project, open https://www.twilio.com/console/phone-numbers/incoming and select the number. In Messaging in A MESSAGE COMES IN select TwiML and click Plus button. Give it some name and paste

<?xml version='1.0' ?> <Response></Response>

there. Save

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Toolkit Avatar answered Nov 02 '22 23:11

Toolkit


Twilio evangelist here.

When you buy a Twilio phone number it comes configured with a default Message Request URL that uses the TwiML <Sms> verb to send a reply back to any incoming text message.

<Response>
    <Sms>Thanks for the message. Configure your number's SMS URL to change this message.Reply HELP for help.Reply STOP to unsubscribe.Msg&Data rates may apply.</Sms>
</Response>

If you want to prevent those replies you can change this default behavior by providing your own Message Request URL or by using our integrated TwiMLBin feature and returning an empty TwiML response to Twilio:

<Response />

Here is an article from our FAQ that has more info:

https://www.twilio.com/help/faq/sms/how-can-i-receive-sms-messages-without-responding

Hope that helps.

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Devin Rader Avatar answered Nov 03 '22 01:11

Devin Rader


(2021 Update)

Few things were updated in Twilio / mainly their Admin Dashboard GUI but I'll try to simplify it for anyone reading this still. Trust me when I say I completely understand the frustration of the lack of simplicity when it comes to how they operate. The phrase "Work Smarter, Not Harder" doesn't exist in that company (lol):

  • Log into your Admin Dashboard Account: https://www.twilio.com/login

  • Go to your Active Phone Numbers: https://console.twilio.com/?frameUrl=/console/phone-numbers/

    • If that URL changes, add Active Phone Numbers to your Develop dashboard first VIA

    🔴 Develop Tab -> Explore Products -> CTRL + F "Phone Numbers" -> Click the Pin Button

    Add Active Numbers to Admin Dashboard

    • Then access your Active Phone Numbers VIA

    🔴 Develop Tab -> Phone Numbers -> Manage -> Active Numbers -> Click Active (###) ###-#### Link to Phone Number

    🔴 Scroll down to Messaging -> Select Webhooks, TwiML Bins, Functions, Studio, or Proxy is selected for Configure With Other Handlers -> Select Function for When a Message Comes In -> Select Default for Service -> then leave the Function Path empty. Messaging Configuration Settings

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Metastrator Avatar answered Nov 03 '22 01:11

Metastrator