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It's easy to create or rename a contact flow in Amazon Connect, but how do you delete one? The documentation doesn't mention anything about it and a Google search has come up empty.
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At this time you can't delete quick connects using the Amazon Connect admin console. However, you can reuse them by changing the type, destination, and flow on the Quick connects page. Or, you can remove them from a queue on the Edit queue page so that agents can't see them in the Contact Control Panel (CCP).
To delete your Amazon Connect instanceOpen the Amazon Connect console at https://console.aws.amazon.com/connect/ . Select the radio button for the instance. Choose Delete. If you don't see the Delete button, you don't have permissions to delete instances.
Currently, in Amazon Connect, there is no way to delete or, for that matter, disable a contact flow.
From the Administrator Guide for Amazon Connect:
You can't delete a contact flow. To get obsolete contact flows out of your way, we recommend appending zzTrash_ to their name. This will also make them easy to find should you want to reuse them in the future.
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