How do I track users and installations on the Chrome Web Store?

Question

I developed a Chrome extension called TabCarousel to help monitor information like our NewRelic graphs. After realizing other people might find it useful, I decided to open source it and then release it on the Chrome Web Store.

I'm really impressed with how easy it is to release code on the Web Store, but... even a couple days after the extension has been released, I still show " users" and " weekly installs" rather than something like "7 users" and "10 weekly installs". I know I've set my extension up on a few computers, and I've helped others set it up as well. A few friends have installed it too.

Why doesn't the Chrome Web Store show any users or installations? It's not showing any data at all -- that is, " users" instead of "0 users".

Am I just missing something? I've read through the FAQ, some blog posts, and even set up a Google Analytics account and entered it in the Developer Dashboard entry for my extension. I just want to get an idea of how many downloads I'm getting so I can gauge interest like I can on other projects.

Answer 1

This is actually a bug, and the team are in the process of preparing a fix and getting it pushed live. I don't have an exact ETA, but it should be pretty soon.

On another note, you can still use your Google Analytics accounts to detect traffic to your landing page and in your app. And if you look for the referrer chrome://newtab you will get a very good indication of all the users who are launching your app.

Answer 2

Just give it few days, they don't update counters in WebStore too often. Currently it doesn't show users for any extension submitted after June 15, and yours was submitted on June 19.