how can I build the Jira AI chatbot?

Question

My company has been using Jira for production issue tracking for last 6~8 years and as a result, there is a huge amount of production issue details logged in our Jira.

Usually each Jira ticket for any production support issues consist of some useful information such as:

• Error Message
• System Involved
• Root Cause
• Resolution
• Time Taken
• etc

My company has its own team chat service that supports the Chatbot API in Java / Python / etc. I would like to build the smart chatbot (if not AI) that is smart enough to exchange conversation like this in the chatroom:

DevOps) Hey Jirabot, what do you know about this error message? [xyzvxc exception occured at line 82.... ]

Jirabot) Hi there, in which systems did this occur? Can you choose from one of the followings?

1. System A
2. System B

DevOps) 1

Jirabot) Right, it looks like following Jira tickets have experienced the similar issues.. please check the following tickets.

1. Jira-12zx
2. Jira-52123zz
3. Jira-vvvbbb

I would like to ask people with experiences in implementing something similar to this or have any relevant experience in ML / Neural Network / Natural Language Processing the following questions.

1. Is this even possible for non-NPL Expert? Do you think it would be possible to build something like this for the software engineer with 8 years of experience with advanced beginner skills in Machine Learning? (Advanced Beginner in Dreyfus skill model)

I work for the company which is known for difficult programming interview questions. And I have about 8 years of extensive programming skills and have completed Andrew Ng's machine learning course honestly and with good marks. I am in the middle of (half way) completing the Deep Learning course in Udacity and from the course I am learning to work with Tensorflow.

2. What frameworks / technologies can I use? If you think it is possible, what frameworks / technologies do you recommend I look for? Or is there any example of something similar if not exactly the same?

3. If not possible, what area should I focus? If you think it is practically NOT possible for a pure developer to build on, then how and what areas can I focus on improving to be able to build one?

Many Thanks guys,

J

Answer 1

I know it is late but might help some one who is looking for a similar bot

You can try out BenTen.

It will take 10–15 mins to set up the bot and point it your Jira. https://github.com/intuit/benten