Gmail send message to self and see it in inbox

Question

I have a contact form on a website that uses gmail to send the message. That gmail account sends the message to itself.

This means the message does not appear in the inbox. Any ideas how I can get it to appear in the inbox?

I'm using Alias'

I've tested and if I send a message from [email protected] to [email protected] it appears in the inbox fine. However when I send a message from [email protected] to [email protected] then it does not appear in the inbox

Ideas I've looked at:

With filters I can apply any label apart from inbox, and I can skip in inbox, but there's no "put it in the inbox" options.

I do not want to send from the main ID address (as the client's are cc'd into the message and the alias is more appropriate)

Any ideas please? I feel this should be easy but after a lot of googling I cannot find anything.

Answer 1

From Google:

To prevent clutter, Gmail doesn't route messages that you send to your own alias (or to a group you belong to) to your inbox. You can find the message in Sent Mail or All Mail.

https://support.google.com/a/answer/1703601?hl=en

Solution

Make it To the alias address (so clients see the correct email address) but also bcc the message to the google id, then the email appears in the inbox.

Answer 2

In the Google contacts for the account in question, remove itself as a contact. Then try to send a message from the account to itself and see if it shows up. If autocomplete is important, try re-adding the account to contacts manually and disabling the feature in Gmail that automatically creates new contacts.

https://contacts.google.com/u/1/