Get Internet Explorer security settings from end user

Question

There are reported problems with our web application which only seem to be happening at one client's site. For diagnostic purposes, is there any way you can get a client to send you their IE Security custom settings ? e.g. In IE 8, Tools -> Internet Options -> Security Tab, for the "Internet" zone, you can click "Custom Level" to see the custom security settings. Is there some way the user can export their settings to a text file or something ? Or are screen dumps the only way ?

EDIT : sorry, should have mentioned it is for Windows XP (SP3)

Answer 1

gpedit.msc -> Local Computer Policy -> Computer Configuration -> Administrative Templates -> Windows Components -> Internet Explorer

Right click, Export List...

Answer 2

If your user is using Windows 7, you might want to try the "record steps to reproduce a problem" built into windows 7 (possibly vista too, I'm not sure). It takes screenshots and gives you some basic statistics.

Just have them type in "record steps to reproduce a problem" in the "search for programs and files" text box under the windows 7 equivalent of the start button.