Get and Send messages through amazon api

Question

My company is working with the amazon MWS api, and we are receiving a lot of messages from the customers about their orders.

Is there any way to get these messages using the web services and reply to them?

Answer 1

As @joshubrown pointed out correctly, there currently is no API to get customer messages or send replies. You can, however set up a separate mail account for that purpose, which (depending on your own server architecture) gives you a whole set of protocols like POP3, IMAP, SMTP or even MAPI. Regular emails sent to the "scrambled" customer email addresses will be relayed to the consumer and will shown up as replies in your Seller Central.

Answer 2

No, there isn't a public API for that.