Galaxy S4 not recognized on windows 8.1 device manager [closed]

Question

I recently upgraded to windows 8.1 and tried to connect my Galaxy S4. I have installed:

• the Samsung usb drivers
• Kies
• ADT updated with usb drivers installed
• Fully updated windows 8

When I plug the device into the pc nothing whatsoever happens on the pc device manager and the phone says low power charging please use a recommended cable. The cable I'm using is the one that came with the phone and when I used it on a windows xp install everything worked as it should. Furthermore with the device plugged in this is the output from the adb when looking for devices:

C:\Users\Ken\Desktop\adt-bundle-windows-x86_64-20131030\sdk\platform-tools>adb k
ill-server

C:\Users\Ken\Desktop\adt-bundle-windows-x86_64-20131030\sdk\platform-tools>adb s
tart-server
* daemon not running. starting it now on port 5037 *
* daemon started successfully *

C:\Users\Ken\Desktop\adt-bundle-windows-x86_64-20131030\sdk\platform-tools>adb d
evices
List of devices attached


C:\Users\Ken\Desktop\adt-bundle-windows-x86_64-20131030\sdk\platform-tools>

At this point I'm fairly sure this is a compatibility issue with windows 8.1 and the galaxy usb drivers. However, I have been researching for days with no luck. The android version and model of the phone is 4.3 and SCH-I545 respectively.

Thanks for the help :)

Answer 1

I had the same error and finally Figured Out what the hell is that:

1. Install Windows Media Player
2. Scan for hardware changes in the Device Manager

Its actually because MTP requires Media Protocol. If you have updated to N and related versions of Windows 8.1, they have removed the Windows Media Player. So, install it to use MTP. You can do that from:

1. Windows Features > Click on Windows Media Player. It will search or Install.
2. Install manually from http://windows.microsoft.com/en-us/windows/download-windows-media-player

Answer 2

I've had a similar problem to everybody here and could not find a solution. I finally tried something obvious and use the "Samsung supplied usb cable" instead of some other generic cables. My S4 was immediately recognized and I am having so problems.