Freshchat for react native bad file provider error

Question

I am integrating Freshdesk in react native using the instructions in the link below:

https://support.freshchat.com/support/solutions/articles/50000000467-freshchat-react-native-sdk-integration-steps

After I finished the steps, I'm getting the error:

Missing/Bad FileProvider for Freshchat. Camera capture will fail in devices running Nougat or later versions of OS (error code 354)

Any ideas? Thanks.

I'm using react native 0.61.4

Answer 1

AndroidManifest.xml

try changing android:name="android.support.v4.content.FileProvider" to android:name="androidx.core.content.FileProvider"

<application>

<provider
    android:name="androidx.core.content.FileProvider"
    android:authorities="com.mypackage.provider"
    android:exported="false"
    android:grantUriPermissions="true">
    <meta-data
        android:name="android.support.FILE_PROVIDER_PATHS"
        android:resource="@xml/freshchat_file_provider_paths" />
</provider>
</application>

values/strings.xml

<string name="freshchat_file_provider_authority">com.mypackage.provider</string>

Ref

Answer 2

Please refer to this solution, it will help you to resolve this issue.

var freshchatConfig = new FreshchatConfig(APP_ID, APP_KEY); 
freshchatConfig.cameraCaptureEnabled = false;

Use false instead of true.