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A customer is seeing this error on Windows 10 Build 1703 machine, I'm not getting it
They got this with Java 1.8.0_111-b14)
EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000076fd6adf, pid=3164, tid=0x00000000000027d4
I got them to update to the latest version 1.8.0_131-b11 and they still the same error. at least the pc part is the same error.
I assume the error is specific to their machine, I have now found some similar issues but with no resolutions.
https://bugs.openjdk.java.net/browse/JDK-8178846?jql=text%20~%20%22msvcr100.dll%2B0x36adf%22
--------------- S Y S T E M ---------------
OS: Windows 10.0 , 64 bit Build 15063 (10.0.15063.0)
CPU:total 12 (initial active 12) (6 cores per cpu, 2 threads per core) family 6 model 45 stepping 7, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, popcnt, avx, aes, clmul, ht, tsc, tscinvbit, tscinv
Memory: 4k page, physical 33488896k(26044808k free), swap 38469632k(28180956k free)
vm_info: Java HotSpot(TM) 64-Bit Server VM (25.131-b11) for windows-amd64 JRE (1.8.0_131-b11), built on Mar 15 2017 01:23:53 by "java_re" with MS VC++ 10.0 (VS2010)
time: Thu May 04 19:57:01 2017
elapsed time: 6 seconds (0d 0h 0m 6s)
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000076fd6adf, pid=10128, tid=0x0000000000002334
#
# JRE version: Java(TM) SE Runtime Environment (8.0_131-b11) (build 1.8.0_131-b11)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.131-b11 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [msvcr100.dll+0x36adf]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# If you would like to submit a bug report, please visit:
# http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
--------------- T H R E A D ---------------
Current thread (0x000000002bd5a800): JavaThread "Swing-Shell" daemon [_thread_in_native, id=9012, stack(0x0000000035a00000,0x0000000035b00000)]
siginfo: ExceptionCode=0xc0000005, reading address 0x0000000000000000
Registers:
RAX=0x0000000000000000, RBX=0x0000000035aff180, RCX=0x0000000000000000, RDX=0x000000003516f600
RSP=0x0000000035aff128, RBP=0x0000000035aff310, RSI=0x0000000000000108, RDI=0x000000002bd5a9f8
R8 =0x000000003516f600, R9 =0x0000000000000000, R10=0x0000000000000000, R11=0x0000000035afc7e0
R12=0x0000000000000000, R13=0x0000000035aff330, R14=0x0000000035aff2f8, R15=0x000000002bd5a800
RIP=0x0000000076fd6adf, EFLAGS=0x0000000000010246
Top of Stack: (sp=0x0000000035aff128)
0x0000000035aff128: 00000000764f9d36 0000000000000000
0x0000000035aff138: 000000002bd5a9f8 0000000000000108
0x0000000035aff148: 000000003516f600 000000002bd5a9f8
0x0000000035aff158: 00000000764fa6f9 000000003516f600
0x0000000035aff168: 0000acd1cf8ddc73 0000000000000005
0x0000000035aff178: 000000002bd5a800 0000000000000000
0x0000000035aff188: 0000000000000000 0000000035079900
0x0000000035aff198: 00007ffa5e6fa900 0000000000000000
0x0000000035aff1a8: 0000000000000000 0000000035aff228
0x0000000035aff1b8: 000000000235835d 000000002bd5a800
0x0000000035aff1c8: 0000000076882ac2 0000000000000000
0x0000000035aff1d8: 0000000000000000 000000071c6d5320
0x0000000035aff1e8: 0000000000000000 0000000000000000
0x0000000035aff1f8: 000000000289d075 0000000000000058
0x0000000035aff208: 0000000035aff260 000000071c78bd38
0x0000000035aff218: 000000071c78bd98 0000000100000000
Instructions: (pc=0x0000000076fd6adf)
0x0000000076fd6abf: 99 03 00 cc 33 c0 48 8b 5c 24 40 48 8b 74 24 48
0x0000000076fd6acf: 48 83 c4 30 5f c3 cc cc cc cc cc cc cc 48 8b c1
0x0000000076fd6adf: 0f b7 10 48 83 c0 02 66 85 d2 75 f4 48 2b c1 48
0x0000000076fd6aef: d1 f8 48 ff c8 c3 cc cc cc cc cc cc cc 45 33 c0
Register to memory mapping:
RAX=0x0000000000000000 is an unknown value
RBX=0x0000000035aff180 is pointing into the stack for thread: 0x000000002bd5a800
RCX=0x0000000000000000 is an unknown value
RDX=0x000000003516f600 is an unknown value
RSP=0x0000000035aff128 is pointing into the stack for thread: 0x000000002bd5a800
RBP=0x0000000035aff310 is pointing into the stack for thread: 0x000000002bd5a800
RSI=0x0000000000000108 is an unknown value
RDI=0x000000002bd5a9f8 is an unknown value
R8 =0x000000003516f600 is an unknown value
R9 =0x0000000000000000 is an unknown value
R10=0x0000000000000000 is an unknown value
R11=0x0000000035afc7e0 is pointing into the stack for thread: 0x000000002bd5a800
R12=0x0000000000000000 is an unknown value
R13=0x0000000035aff330 is pointing into the stack for thread: 0x000000002bd5a800
R14=0x0000000035aff2f8 is pointing into the stack for thread: 0x000000002bd5a800
R15=0x000000002bd5a800 is a thread
Stack: [0x0000000035a00000,0x0000000035b00000], sp=0x0000000035aff128, free space=1020k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [msvcr100.dll+0x36adf]
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
J 4760 sun.awt.shell.Win32ShellFolder2.getDisplayNameOf(JJI)Ljava/lang/String; (0 bytes) @ 0x000000000290f509 [0x000000000290f4c0+0x49]
j sun.awt.shell.Win32ShellFolder2.access$1600(JJI)Ljava/lang/String;+4
j sun.awt.shell.Win32ShellFolder2$13.call()Ljava/lang/String;+15
j sun.awt.shell.Win32ShellFolder2$13.call()Ljava/lang/Object;+1
J 4839 C1 java.util.concurrent.FutureTask.run()V (126 bytes) @ 0x000000000260f354 [0x000000000260f100+0x254]
j java.util.concurrent.ThreadPoolExecutor.runWorker(Ljava/util/concurrent/ThreadPoolExecutor$Worker;)V+95
j java.util.concurrent.ThreadPoolExecutor$Worker.run()V+5
j sun.awt.shell.Win32ShellFolderManager2$ComInvoker$3.run()V+7
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
=>0x000000002bd5a800 JavaThread "Swing-Shell" daemon [_thread_in_native, id=9012, stack(0x0000000035a00000,0x0000000035b00000)]
0x000000002bd58000 JavaThread "TimerQueue" daemon [_thread_blocked, id=1884, stack(0x0000000034ca0000,0x0000000034da0000)]
0x000000002bd55000 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=12644, stack(0x00000000309a0000,0x0000000030aa0000)]
0x000000002bd59000 JavaThread "AWT-Shutdown" [_thread_blocked, id=4128, stack(0x00000000308a0000,0x00000000309a0000)]
0x000000002bd56800 JavaThread "derby.rawStoreDaemon" daemon [_thread_blocked, id=15256, stack(0x00000000303a0000,0x00000000304a0000)]
0x000000002bd53800 JavaThread "Timer-1" daemon [_thread_blocked, id=7032, stack(0x00000000302a0000,0x00000000303a0000)]
0x000000002bd56000 JavaThread "com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#5" daemon [_thread_blocked, id=8256, stack(0x000000002ffa0000,0x00000000300a0000)]
0x000000002bd57800 JavaThread "com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#4" daemon [_thread_blocked, id=12188, stack(0x000000002fea0000,0x000000002ffa0000)]
0x000000002b874800 JavaThread "com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#3" daemon [_thread_blocked, id=8400, stack(0x000000002fda0000,0x000000002fea0000)]
0x000000002b874000 JavaThread "com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#2" daemon [_thread_blocked, id=14180, stack(0x000000002fca0000,0x000000002fda0000)]
0x000000002b873000 JavaThread "com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#1" daemon [_thread_blocked, id=9816, stack(0x000000002fba0000,0x000000002fca0000)]
0x000000002be8b000 JavaThread "com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#0" daemon [_thread_blocked, id=10740, stack(0x000000002faa0000,0x000000002fba0000)]
0x000000002be8a800 JavaThread "Timer-0" daemon [_thread_blocked, id=16204, stack(0x000000002f9a0000,0x000000002faa0000)]
0x000000002b16c000 JavaThread "Image Fetcher 0" daemon [_thread_blocked, id=1664, stack(0x000000002f360000,0x000000002f460000)]
0x000000002b74e000 JavaThread "AWT-Windows" daemon [_thread_in_native, id=13888, stack(0x000000002cba0000,0x000000002cca0000)]
0x0000000029e04000 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=9000, stack(0x000000002c920000,0x000000002ca20000)]
0x00000000266a8800 JavaThread "Service Thread" daemon [_thread_blocked, id=9876, stack(0x0000000028090000,0x0000000028190000)]
0x0000000026640800 JavaThread "C1 CompilerThread3" daemon [_thread_blocked, id=11632, stack(0x0000000027f90000,0x0000000028090000)]
0x000000002663f800 JavaThread "C2 CompilerThread2" daemon [_thread_blocked, id=15584, stack(0x0000000027e90000,0x0000000027f90000)]
0x000000002663a000 JavaThread "C2 CompilerThread1" daemon [_thread_blocked, id=12932, stack(0x0000000027d90000,0x0000000027e90000)]
0x0000000026630000 JavaThread "C2 CompilerThread0" daemon [_thread_blocked, id=12308, stack(0x0000000027c90000,0x0000000027d90000)]
0x0000000026629000 JavaThread "Attach Listener" daemon [_thread_blocked, id=14660, stack(0x0000000027b90000,0x0000000027c90000)]
0x0000000026628000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=14612, stack(0x0000000027a90000,0x0000000027b90000)]
0x0000000026623000 JavaThread "Finalizer" daemon [_thread_blocked, id=13460, stack(0x0000000027890000,0x0000000027990000)]
0x0000000002338800 JavaThread "Reference Handler" daemon [_thread_blocked, id=2892, stack(0x0000000027790000,0x0000000027890000)]
0x00000000021ad800 JavaThread "main" [_thread_blocked, id=11808, stack(0x0000000000050000,0x0000000000150000)]
Other Threads:
0x0000000026602800 VMThread [stack: 0x0000000027690000,0x0000000027790000] [id=9800]
0x00000000266ea800 WatcherThread [stack: 0x0000000028190000,0x0000000028290000] [id=10372]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap:
PSYoungGen total 153088K, used 52212K [0x0000000719580000, 0x0000000727e80000, 0x00000007c0000000)
eden space 131584K, 39% used [0x0000000719580000,0x000000071c87d350,0x0000000721600000)
from space 21504K, 0% used [0x0000000721600000,0x0000000721600000,0x0000000722b00000)
to space 21504K, 0% used [0x0000000726980000,0x0000000726980000,0x0000000727e80000)
ParOldGen total 356352K, used 24548K [0x00000005cc000000, 0x00000005e1c00000, 0x0000000719580000)
object space 356352K, 6% used [0x00000005cc000000,0x00000005cd7f93f8,0x00000005e1c00000)
Metaspace used 42080K, capacity 42590K, committed 42920K, reserved 1085440K
class space used 6368K, capacity 6535K, committed 6568K, reserved 1048576K
Card table byte_map: [0x0000000011710000,0x00000000126c0000] byte_map_base: 0x000000000e8b0000
Marking Bits: (ParMarkBitMap*) 0x0000000076f1c720
Begin Bits: [0x0000000013b30000, 0x000000001b830000)
End Bits: [0x000000001b830000, 0x0000000023530000)
Polling page: 0x0000000002160000
CodeCache: size=245760Kb used=14897Kb max_used=16445Kb free=230862Kb
bounds [0x0000000002350000, 0x00000000033a0000, 0x0000000011350000]
total_blobs=5001 nmethods=4288 adapters=624
compilation: enabled
Compilation events (10 events):
Event: 6.316 Thread 0x0000000026640800 4870 3 java.io.File::hashCode (8 bytes)
Event: 6.316 Thread 0x0000000026640800 nmethod 4870 0x0000000002a11a10 code [0x0000000002a11ba0, 0x0000000002a11f78]
Event: 6.316 Thread 0x0000000026640800 4871 3 java.io.WinNTFileSystem::hashCode (17 bytes)
Event: 6.317 Thread 0x0000000026640800 nmethod 4871 0x0000000002a11350 code [0x0000000002a114c0, 0x0000000002a11838]
Event: 6.317 Thread 0x0000000026640800 4872 1 javax.swing.JFileChooser::getFileSystemView (5 bytes)
Event: 6.317 Thread 0x0000000026640800 nmethod 4872 0x0000000002d43f50 code [0x0000000002d440a0, 0x0000000002d441b0]
Event: 6.317 Thread 0x0000000026640800 4873 3 javax.swing.CellRendererPane::addImpl (17 bytes)
Event: 6.317 Thread 0x0000000026640800 nmethod 4873 0x0000000002d43990 code [0x0000000002d43b00, 0x0000000002d43e48]
Event: 6.317 Thread 0x0000000026640800 4874 1 javax.swing.JFileChooser::getFileView (5 bytes)
Event: 6.317 Thread 0x0000000026640800 nmethod 4874 0x0000000002d436d0 code [0x0000000002d43820, 0x0000000002d43930]
GC Heap History (10 events):
Event: 1.636 GC heap before
{Heap before GC invocations=1 (full 0):
PSYoungGen total 153088K, used 131584K [0x0000000719580000, 0x0000000724000000, 0x00000007c0000000)
eden space 131584K, 100% used [0x0000000719580000,0x0000000721600000,0x0000000721600000)
from space 21504K, 0% used [0x0000000722b00000,0x0000000722b00000,0x0000000724000000)
to space 21504K, 0% used [0x0000000721600000,0x0000000721600000,0x0000000722b00000)
ParOldGen total 349696K, used 0K [0x00000005cc000000, 0x00000005e1580000, 0x0000000719580000)
object space 349696K, 0% used [0x00000005cc000000,0x00000005cc000000,0x00000005e1580000)
Metaspace used 17251K, capacity 17578K, committed 17792K, reserved 1064960K
class space used 2229K, capacity 2327K, committed 2432K, reserved 1048576K
Event: 1.649 GC heap after
Heap after GC invocations=1 (full 0):
PSYoungGen total 153088K, used 21503K [0x0000000719580000, 0x0000000724000000, 0x00000007c0000000)
eden space 131584K, 0% used [0x0000000719580000,0x0000000719580000,0x0000000721600000)
from space 21504K, 99% used [0x0000000721600000,0x0000000722afff90,0x0000000722b00000)
to space 21504K, 0% used [0x0000000722b00000,0x0000000722b00000,0x0000000724000000)
ParOldGen total 349696K, used 2922K [0x00000005cc000000, 0x00000005e1580000, 0x0000000719580000)
object space 349696K, 0% used [0x00000005cc000000,0x00000005cc2da948,0x00000005e1580000)
Metaspace used 17251K, capacity 17578K, committed 17792K, reserved 1064960K
class space used 2229K, capacity 2327K, committed 2432K, reserved 1048576K
}
Event: 1.859 GC heap before
{Heap before GC invocations=2 (full 0):
PSYoungGen total 153088K, used 33905K [0x0000000719580000, 0x0000000724000000, 0x00000007c0000000)
eden space 131584K, 9% used [0x0000000719580000,0x000000071a19c5f0,0x0000000721600000)
from space 21504K, 99% used [0x0000000721600000,0x0000000722afff90,0x0000000722b00000)
to space 21504K, 0% used [0x0000000722b00000,0x0000000722b00000,0x0000000724000000)
ParOldGen total 349696K, used 2922K [0x00000005cc000000, 0x00000005e1580000, 0x0000000719580000)
object space 349696K, 0% used [0x00000005cc000000,0x00000005cc2da948,0x00000005e1580000)
Metaspace used 20849K, capacity 21190K, committed 21296K, reserved 1067008K
class space used 2755K, capacity 2876K, committed 2944K, reserved 1048576K
Event: 1.866 GC heap after
Heap after GC invocations=2 (full 0):
PSYoungGen total 153088K, used 8950K [0x0000000719580000, 0x000000072c080000, 0x00000007c0000000)
eden space 131584K, 0% used [0x0000000719580000,0x0000000719580000,0x0000000721600000)
from space 21504K, 41% used [0x0000000722b00000,0x00000007233bda20,0x0000000724000000)
to space 21504K, 0% used [0x0000000721600000,0x0000000721600000,0x0000000722b00000)
ParOldGen total 349696K, used 2930K [0x00000005cc000000, 0x00000005e1580000, 0x0000000719580000)
object space 349696K, 0% used [0x00000005cc000000,0x00000005cc2dc948,0x00000005e1580000)
Metaspace used 20849K, capacity 21190K, committed 21296K, reserved 1067008K
class space used 2755K, capacity 2876K, committed 2944K, reserved 1048576K
}
Event: 1.866 GC heap before
{Heap before GC invocations=3 (full 1):
PSYoungGen total 153088K, used 8950K [0x0000000719580000, 0x000000072c080000, 0x00000007c0000000)
eden space 131584K, 0% used [0x0000000719580000,0x0000000719580000,0x0000000721600000)
from space 21504K, 41% used [0x0000000722b00000,0x00000007233bda20,0x0000000724000000)
to space 21504K, 0% used [0x0000000721600000,0x0000000721600000,0x0000000722b00000)
ParOldGen total 349696K, used 2930K [0x00000005cc000000, 0x00000005e1580000, 0x0000000719580000)
object space 349696K, 0% used [0x00000005cc000000,0x00000005cc2dc948,0x00000005e1580000)
Metaspace used 20849K, capacity 21190K, committed 21296K, reserved 1067008K
class space used 2755K, capacity 2876K, committed 2944K, reserved 1048576K
Event: 1.897 GC heap after
Heap after GC invocations=3 (full 1):
PSYoungGen total 153088K, used 0K [0x0000000719580000, 0x000000072c080000, 0x00000007c0000000)
eden space 131584K, 0% used [0x0000000719580000,0x0000000719580000,0x0000000721600000)
from space 21504K, 0% used [0x0000000722b00000,0x0000000722b00000,0x0000000724000000)
to space 21504K, 0% used [0x0000000721600000,0x0000000721600000,0x0000000722b00000)
ParOldGen total 203264K, used 9244K [0x00000005cc000000, 0x00000005d8680000, 0x0000000719580000)
object space 203264K, 4% used [0x00000005cc000000,0x00000005cc907158,0x00000005d8680000)
Metaspace used 20849K, capacity 21190K, committed 21296K, reserved 1067008K
class space used 2755K, capacity 2876K, committed 2944K, reserved 1048576K
}
Event: 3.215 GC heap before
{Heap before GC invocations=4 (full 1):
PSYoungGen total 153088K, used 104975K [0x0000000719580000, 0x000000072c080000, 0x00000007c0000000)
eden space 131584K, 79% used [0x0000000719580000,0x000000071fc03f68,0x0000000721600000)
from space 21504K, 0% used [0x0000000722b00000,0x0000000722b00000,0x0000000724000000)
to space 21504K, 0% used [0x0000000721600000,0x0000000721600000,0x0000000722b00000)
ParOldGen total 203264K, used 9244K [0x00000005cc000000, 0x00000005d8680000, 0x0000000719580000)
object space 203264K, 4% used [0x00000005cc000000,0x00000005cc907158,0x00000005d8680000)
Metaspace used 34962K, capacity 35420K, committed 35496K, reserved 1079296K
class space used 5109K, capacity 5270K, committed 5288K, reserved 1048576K
Event: 3.221 GC heap after
Heap after GC invocations=4 (full 1):
PSYoungGen total 153088K, used 17106K [0x0000000719580000, 0x0000000727e80000, 0x00000007c0000000)
eden space 131584K, 0% used [0x0000000719580000,0x0000000719580000,0x0000000721600000)
from space 21504K, 79% used [0x0000000721600000,0x00000007226b4a80,0x0000000722b00000)
to space 21504K, 0% used [0x0000000726980000,0x0000000726980000,0x0000000727e80000)
ParOldGen total 203264K, used 9252K [0x00000005cc000000, 0x00000005d8680000, 0x0000000719580000)
object space 203264K, 4% used [0x00000005cc000000,0x00000005cc909158,0x00000005d8680000)
Metaspace used 34962K, capacity 35420K, committed 35496K, reserved 1079296K
class space used 5109K, capacity 5270K, committed 5288K, reserved 1048576K
}
Event: 3.221 GC heap before
{Heap before GC invocations=5 (full 2):
PSYoungGen total 153088K, used 17106K [0x0000000719580000, 0x0000000727e80000, 0x00000007c0000000)
eden space 131584K, 0% used [0x0000000719580000,0x0000000719580000,0x0000000721600000)
from space 21504K, 79% used [0x0000000721600000,0x00000007226b4a80,0x0000000722b00000)
to space 21504K, 0% used [0x0000000726980000,0x0000000726980000,0x0000000727e80000)
ParOldGen total 203264K, used 9252K [0x00000005cc000000, 0x00000005d8680000, 0x0000000719580000)
object space 203264K, 4% used [0x00000005cc000000,0x00000005cc909158,0x00000005d8680000)
Metaspace used 34962K, capacity 35420K, committed 35496K, reserved 1079296K
class space used 5109K, capacity 5270K, committed 5288K, reserved 1048576K
Event: 3.312 GC heap after
Heap after GC invocations=5 (full 2):
PSYoungGen total 153088K, used 0K [0x0000000719580000, 0x0000000727e80000, 0x00000007c0000000)
eden space 131584K, 0% used
.............. ..............
457
Most of the users have fixed the similar issue by uninstall older versions of Java and installing latest version. You may refer to the link to uninstall the older versions of Java. Refer to the link to install the latest version of Java. You may also refer to the link and check.
Fatal errors are errors such as native memory exhaustion, memory access errors, or explicit signals directed to the process.
For example, a crash can occur due to a bug in the Java HotSpot VM, in a system library, in a Java SE library or an API, in application native code, or even in the operating system (OS). External factors, such as resource exhaustion in the OS can also cause a crash.
EXCEPTION_ACCESS_VIOLATION is a Windows-specific error message, which may strike all OS versions (7, 8, 8.1, etc.). Usually, it is marked by a numeric error code 0xc0000005 and may be dubbed as Unhandled Exception Access Violation. This is the Windows error that users tend to experience from time to time.
Ask your customer if they have a God Mode shortcut created on their desktop or in another location. You can read more about it here. https://blogs.technet.microsoft.com/deploymentguys/2010/01/08/windows-7-godmode-and-other-folder-shortcuts/ Apparently, the short cut causes a problem with java applications throwing a msvcr100.dll+0x36adf. This was my issue with browsing for a file in a java app, or more specifically when the JFileChooser was used. There are other related errors to this as well. I will bump up your question since your link helped me to solve my issue.
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