Failed to start Advanced key-value store.redis-server.service: Control process exited, code=exited status=1

Question

redis-server wont work in the server i have nginx, apache, php and mysql

is there any package can cause the problem below

PS: this error when i'm installing BBB

https://github.com/bigbluebutton/bbb-install

redis-server.service: Control process exited, code=exited status=1 Failed to start Advanced key-value store.

--
-- The result is failed.
Apr 05 12:28:44 ns3081715 systemd[1]: redis-server.service: Unit entered failed state.
Apr 05 12:28:44 ns3081715 systemd[1]: redis-server.service: Failed with result 'exit-code'.
Apr 05 12:28:44 ns3081715 systemd[1]: redis-server.service: Service hold-off time over, scheduling restart.
Apr 05 12:28:44 ns3081715 systemd[1]: Stopped Advanced key-value store.
-- Subject: Unit redis-server.service has finished shutting down
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit redis-server.service has finished shutting down.
Apr 05 12:28:44 ns3081715 systemd[1]: Starting Advanced key-value store...
-- Subject: Unit redis-server.service has begun start-up
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit redis-server.service has begun starting up.
Apr 05 12:28:44 ns3081715 run-parts[19223]: run-parts: executing /etc/redis/redis-server.pre-up.d/00_example
Apr 05 12:28:44 ns3081715 redis-server[19239]: *** FATAL CONFIG FILE ERROR ***
Apr 05 12:28:44 ns3081715 redis-server[19239]: Reading the configuration file, at line 108
Apr 05 12:28:44 ns3081715 redis-server[19239]: >>> 'logfile /var/log/redis/redis-server.log'
Apr 05 12:28:44 ns3081715 redis-server[19239]: Can't open the log file: Permission denied
Apr 05 12:28:45 ns3081715 systemd[1]: redis-server.service: Control process exited, code=exited status=1
Apr 05 12:28:45 ns3081715 systemd[1]: Failed to start Advanced key-value store.
-- Subject: Unit redis-server.service has failed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit redis-server.service has failed.
--
-- The result is failed.
Apr 05 12:28:45 ns3081715 systemd[1]: redis-server.service: Unit entered failed state.
Apr 05 12:28:45 ns3081715 systemd[1]: redis-server.service: Failed with result 'exit-code'.
Apr 05 12:28:45 ns3081715 systemd[1]: redis-server.service: Service hold-off time over, scheduling restart.
Apr 05 12:28:45 ns3081715 systemd[1]: Stopped Advanced key-value store.
-- Subject: Unit redis-server.service has finished shutting down
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit redis-server.service has finished shutting down.
Apr 05 12:28:45 ns3081715 systemd[1]: Starting Advanced key-value store...
-- Subject: Unit redis-server.service has begun start-up
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit redis-server.service has begun starting up.
Apr 05 12:28:45 ns3081715 run-parts[19251]: run-parts: executing /etc/redis/redis-server.pre-up.d/00_example
Apr 05 12:28:45 ns3081715 redis-server[19270]: *** FATAL CONFIG FILE ERROR ***
Apr 05 12:28:45 ns3081715 redis-server[19270]: Reading the configuration file, at line 108
Apr 05 12:28:45 ns3081715 redis-server[19270]: >>> 'logfile /var/log/redis/redis-server.log'
Apr 05 12:28:45 ns3081715 redis-server[19270]: Can't open the log file: Permission denied
Apr 05 12:28:45 ns3081715 systemd[1]: redis-server.service: Control process exited, code=exited status=1
Apr 05 12:28:45 ns3081715 systemd[1]: Failed to start Advanced key-value store.
-- Subject: Unit redis-server.service has failed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit redis-server.service has failed.
--
-- The result is failed.
Apr 05 12:28:45 ns3081715 systemd[1]: redis-server.service: Unit entered failed state.
Apr 05 12:28:45 ns3081715 systemd[1]: redis-server.service: Failed with result 'exit-code'.

other log

> -- Defined-By: systemd
> -- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
> --
> -- Unit redis-server.service has failed.
> --
> -- The result is failed. Apr 05 12:38:23 ns3081715 systemd[1]: redis-server.service: Unit entered failed state. Apr 05 12:38:23
> ns3081715 systemd[1]: redis-server.service: Failed with result
> 'exit-code'. Apr 05 12:38:23 ns3081715 systemd[1]:
> redis-server.service: Service hold-off time over, scheduling restart.
> Apr 05 12:38:23 ns3081715 systemd[1]: Stopped Advanced key-value
> store.
> -- Subject: Unit redis-server.service has finished shutting down
> -- Defined-By: systemd
> -- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
> --
> -- Unit redis-server.service has finished shutting down. Apr 05 12:38:23 ns3081715 systemd[1]: Starting Advanced key-value store...
> -- Subject: Unit redis-server.service has begun start-up
> -- Defined-By: systemd
> -- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
> --
> -- Unit redis-server.service has begun starting up. Apr 05 12:38:23 ns3081715 run-parts[20653]: run-parts: executing
> /etc/redis/redis-server.pre-up.d/00_example Apr 05 12:38:23 ns3081715
> redis-server[20669]: *** FATAL CONFIG FILE ERROR *** Apr 05 12:38:23
> ns3081715 redis-server[20669]: Reading the configuration file, at line
> 108 Apr 05 12:38:23 ns3081715 redis-server[20669]: >>> 'logfile
> /var/log/redis/redis-server.log' Apr 05 12:38:23 ns3081715
> redis-server[20669]: Can't open the log file: Permission denied Apr 05
> 12:38:23 ns3081715 systemd[1]: redis-server.service: Control process
> exited, code=exited status=1 Apr 05 12:38:23 ns3081715 systemd[1]:
> Failed to start Advanced key-value store.
> -- Subject: Unit redis-server.service has failed
> -- Defined-By: systemd
> -- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
> --
> -- Unit redis-server.service has failed.
> --
> -- The result is failed. Apr 05 12:38:23 ns3081715 systemd[1]: redis-server.service: Unit entered failed state. Apr 05 12:38:23
> ns3081715 systemd[1]: redis-server.service: Failed with result
> 'exit-code'. Apr 05 12:38:23 ns3081715 systemd[1]:
> redis-server.service: Service hold-off time over, scheduling restart.
> Apr 05 12:38:23 ns3081715 systemd[1]: Stopped Advanced key-value
> store.
> -- Subject: Unit redis-server.service has finished shutting down
> -- Defined-By: systemd
> -- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
> --
> -- Unit redis-server.service has finished shutting down. Apr 05 12:38:23 ns3081715 systemd[1]: redis-server.service: Start request
> repeated too quickly. Apr 05 12:38:23 ns3081715 systemd[1]: Failed to
> start Advanced key-value store.
> -- Subject: Unit redis-server.service has failed
> -- Defined-By: systemd
> -- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
> --
> -- Unit redis-server.service has failed.
> --
> -- The result is failed. Apr 05 12:38:24 ns3081715 sshd[20498]: Failed password for root from 218.65.30.46 port 47702 ssh2 Apr 05 12:38:24
> ns3081715 sshd[20498]: Received disconnect from 218.65.30.46 port
> 47702:11:  [preauth] Apr 05 12:38:24 ns3081715 sshd[20498]:
> Disconnected from 218.65.30.46 port 47702 [preauth] Apr 05 12:38:24
> ns3081715 sshd[20498]: PAM 2 more authentication failures; logname=
> uid=0 euid=0 tty=ssh ruser= rhost=218.65.30.46  user=root Apr 05
> 12:38:24 ns3081715 sshd[20540]: Failed password for root from
> 217.61.5.246 port 42706 ssh2 Apr 05 12:38:24 ns3081715 sshd[20540]: Received disconnect from 217.61.5.246 port 42706:11: disconnected by
> user [preauth] Apr 05 12:38:24 ns3081715 sshd[20540]: Disconnected
> from 217.61.5.246 port 42706 [preauth] Apr 05 12:38:24 ns3081715
> sshd[20540]: PAM 1 more authentication failure; logname= uid=0 euid=0
> tty=ssh ruser= rhost=217.61.5.246  user=root Apr 05 12:38:25 ns3081715
> sshd[20680]: pam_unix(sshd:auth): authentication failure; logname=
> uid=0 euid=0 tty=ssh ruser= rhost=218.65.30.46  user=root

Answer 1

I just bumped into the same issue with a fresh install of redis 5.0.3 from debian 10.1 packages repository.

For me the solution was to give access to the config file (read) and the log file (read-write) to user redis.

chown -R redis:redis /var/log/redis
chmod -R u+rwX,g+rwX,u+rx /var/log/redis

chmod +r /etc/redis/redis.conf

Answer 2

I've had the same issue a while on an ubuntu 16.04. It had happened after an update of the redis-server package.

The service was failing to start but running the server manually with

 /usr/bin/redis-server /etc/redis/redis.conf

would let is start.

/var/log/redis/redis.log wouldn't provide useful information about it.

What I did was (being on ubutu 16.04) to remove redis-server and all its config files

sudo apt-get --purge remove redis-server

there was a leftover file dumb.rdb in /etc/redis so just to be sure :

sudo rm -rf /etc/redis/dump.rdb

then reinstall redis-server

sudo apt-get update
sudo apt-get install redis-server

and that solved it for me.

Bear in mind though that was just on my system. Apparently the redis server failing to start bug can be due to many conditions on different systems, some of those being for example :

• A non demonized service on archlinux
• A misconfigured runtime directory in the archlinus distribution package
• A stale NFS mount on a debian distro

You mileage may vary there.

In any case trying a reinstall, or even a downgrade to the previous version can't hurt :)

edit : corrected a typo