Facing issue in after Tridion Installation

Question

I need some help on a SDL Tridion Installation.

We are done with installation of SDL Tridion followin the instructions provided in installation guide.

We are able to launch the site with Content Manager Administrator (Installation Owner). But when we click on "Administration" section in the UI am not getting any options that an administrator can do i.e., not able to create Users, Target Types, Groups etc… I can’t even find the list of users that are existing in the system.

When I click on Show Users am getting an error.

Please help me out in fixing this...

Answer 1

I tried to install Tridion Content Manager again in Repair mode. Once done I have made some changes in Binding setting of IIS, and now am perform all the admin operations.

My Issue is solved now. Thanks everyone who responded and tried helping you.

-Aswan

Answer 2

You mention you are able to access the Administration section of the UI, which indicates that your user indeed has the correct (Administration) rights.

You also mention the list of users is empty, which is also correct, you have just installed so there are no visible users. The Administrator user and the MTSUser account which were created during installation are both hidden since they are protected users.

As to adding a new user, you first need to get the list of users (even though it is empty) before you can add a new user to that list. So from the Users menu, choose Show Users, and that should enable the New User option which you can select then. Same thing goes for the Target Types, Publication Targets, Protocol Schemas and most of the other options in the ribbon toolbar there.