Facebook Graph API - overall_star_rating and rating_count Fields Not Populating in v2.10

Question

I'd like to get the overall_star_rating and rating_count fields for the Facebook pages for several companies. The Facebook Pages docs show that this information should be available, yet I can't get fields to populate.

Example:

Querying information for a local company, Utah Projectors.
Facebook Page: https://www.facebook.com/utahprojectors/
Facebook Page ID: 152868571589318
Overal Star Rating: 4.8
Rating Count: 13

When I go to the Facebook Graph Explorer and query use the query string 152868571589318?fields=name,overall_star_rating,about,rating_count I get the following response:

{
  "name": "Utah Projectors",
  "about": "We provide the best projectors around with the best service possible, all while keeping it local and personal.",
  "rating_count": 0,
  "id": "152868571589318"
}

You'll notice that the overall_star_rating isn't even included in the results (even though I requested it), and the rating_count doesn't show the correct number of ratings (which should be 13). I've tried changing my access token to just about everything I can think of - Using the Graph API Explorer tokens, using my Facebook App tokens (User Access Token, App Token, Page Access Tokens), and just about every combination I can think of. Clearly, I'm missing something.

What's even more curious is that I swear I was able to successfully query this information not more than a couple weeks ago! But I can't seem to get anywhere today. Please help! Any advice would be greatly appreciated!

Answer 1

This was a legit bug on Facebook's end, but it looks like they have fixed it. Details can be found here: https://developers.facebook.com/bugs/1816620328365587/