Exception while adding contact in google.Internal server Error

Question

We have been getting the following error from today morning onwards while inserting the contacts through Google API from java. Please find the stack trace below

Exception while adding contact in google....  
com.google.gdata.util.ServiceException: Internal Server Error
A temporary internal problem has occurred. Try again later.

    at com.google.gdata.client.http.HttpGDataRequest.handleErrorResponse(HttpGDataRequest.java:624)
    at com.google.gdata.client.http.GoogleGDataRequest.handleErrorResponse(GoogleGDataRequest.java:563)
    at com.google.gdata.client.http.HttpGDataRequest.checkResponse(HttpGDataRequest.java:552)
    at com.google.gdata.client.http.HttpGDataRequest.execute(HttpGDataRequest.java:530)
    at com.google.gdata.client.http.GoogleGDataRequest.execute(GoogleGDataRequest.java:535)
    at com.google.gdata.client.Service.insert(Service.java:1409)
    at com.google.gdata.client.GoogleService.insert(GoogleService.java:599)

And we are getting this error while inserting at the line

ContactsService.insert(postUrl, contact)

Please reply if anyone knows the solution.

Answer 1

I have raised a CASE with Google. I suggest you all do the same. Here are the details of the case that I raised.

A detailed description of the problem

We have an integration that has been running for 5 years between external database and Google Contacts.

Today we are receiving errors when trying to insert or update Google Contact Records.

Others are also experiencing this issue as outlined at

Exception while adding contact in google.Internal server Error

We have multiple customers that use our marketplace application and they are also having the problem on their Google Domain Instances.

https://chrome.google.com/webstore/detail/ilink-by-i3cloudcom-api/nnidipmclichhijaifbfckcckdpbnmhj

What is the scope of the issue? Were you able to call the API without any errors before? YES - Our Service has run for 5 years without this issue

** Are all users affected, has anything changed in your internal environment?**

YES - all users are affected across many domains and Google instances. Occurs for all users trying to INSERT/UPDATE contacts.

We are using the .Net client with the following call

 Google.Contacts.Contact createdContact = cr.Insert<Google.Contacts.Contact>(new OAuthUri("https://www.google.com/m8/feeds/contacts/default/full/", user, domain), newContact);

The Error that is returned is:

Execution of request failed: https://www.google.com/m8/feeds/contacts/default/full/?xoauth_requestor_id=paul%40i3000.com.au

A temporary internal problem has occurred. Try again later.

This is affecting a lot of our users - please look into this ASAP