ERROR_WRONG_LABEL when trying to print wireless using Android Brother Sdk for label printer

Question

I have trying to print using labels from my android app which using wifi commands Brother QL-720NW label printer. Since I performed factory reset on the printer , I'm getting this error

Problem: ERROR_WRONG_LABEL( means wrong roll specified in the sdk guide) error is thrown on print command, since I performed factory reset on the printer .

CODE:

void printTemplateSample() 
    {
        Printer myPrinter = new Printer();
        PrinterInfo myPrinterInfo = new PrinterInfo();

        try{
            // Retrieve printer informations
            myPrinterInfo = myPrinter.getPrinterInfo();

            // Set printer informations
            myPrinterInfo.printerModel = PrinterInfo.Model.QL_720NW;
            myPrinterInfo.port=PrinterInfo.Port.NET;
            myPrinterInfo.printMode=PrinterInfo.PrintMode.FIT_TO_PAGE;
//                  :
            myPrinterInfo.paperSize = PrinterInfo.PaperSize.A4;


            myPrinterInfo.ipAddress="192.168.1.13";
            myPrinterInfo.macAddress="00:80:92:BD:35:7D";


            myPrinter.setPrinterInfo(myPrinterInfo);

            // Start creating P-touch Template command print data
//          myPrinter.startPTTPrint(1, null);
           Boolean val= myPrinter.startPTTPrint(6, null);
            Log.i("print", "startPTTPrint "+val);

            // Replace text
            myPrinter.replaceText("abcde");
//          myPrinter.replaceText("12345");

            // Trasmit P-touch Template command print data
            PrinterStatus status=myPrinter.flushPTTPrint();//ERROR thrown here
            Log.i("print", "PrinterStatus  err"+status.errorCode);

        }catch(Exception e){    
            e.printStackTrace();
        }
    }

• I'm using there sample code from here
• Objective - my ultimate objective is to replace text in template and print but currently I'm not able to print anything
• I'm using this Brother SDK.
• I tried the Brother sample code for android , it also gives the same error
• BUT brother i print app and Ptouch software are successfully printing without any error.

Please help!

Thanks

Answer 1

I resolved this by creating a LabelInfo object, since you have a Label Printer. It's not clear at all in the documentation. You need to set the label info after the printer info.

PrinterInfo info = myPrinter.getPrinterInfo();
info.paperSize = PrinterInfo.PaperSize.CUSTOM;

LabelInfo mLabelInfo = new LabelInfo();
mLabelInfo.labelNameIndex = 5;
mLabelInfo.isAutoCut = true;
mLabelInfo.isEndCut = true;
mLabelInfo.isHalfCut = false;
mLabelInfo.isSpecialTape = false;

myPrinter.setPrinterInfo(info);
myPrinter.setLabelInfo(mLabelInfo);

The ERROR_WRONG_LABEL means that you have a wrong value in paperSize or labelNameIndex. I have a P750W label printer with a 24'' paper. I found that value 5 is the good one for this size, but I don't know for your printer.

Answer 2

I had the same problem and figured out that you should specify the labelNameIndex field to the PrinterInfo object. I had the QL-810W printer. I tried many values and nothing worked until I set it to:

   printerInfo.labelNameIndex = LabelInfo.QL700.W62RB.ordinal // -> 17

I figured out the correct value by making a for loop with all integers from 0 to 100 and logging the result until the printing succeeded with this value. I know this is not the optimal solution but I can't find any documentation or reference for these codes.

Here is the code I used to specify the PrinterInfo object:

    val printerInfo = PrinterInfo()
    printerInfo.printerModel = PrinterInfo.Model.QL_810W
    printerInfo.port = PrinterInfo.Port.NET
    printerInfo.orientation = PrinterInfo.Orientation.PORTRAIT
    printerInfo.paperSize = PrinterInfo.PaperSize.CUSTOM
    printerInfo.align = PrinterInfo.Align.CENTER
    printerInfo.valign = PrinterInfo.VAlign.MIDDLE
    printerInfo.printMode = PrinterInfo.PrintMode.ORIGINAL
    printerInfo.numberOfCopies = 1
    printerInfo.labelNameIndex = LabelInfo.QL700.W62RB.ordinal // -> 17
    printerInfo.isAutoCut = true
    printerInfo.isCutAtEnd = false
    return printerInfo

Answer 3

TL;DR I solved by setting the workPath attribute:

printerInfo.workPath = context.cacheDir.Path

I noticed that the setPrinterInfo was returning false and when trying to print I received the WRONG_LABEL error code. Debugging the code I figured out that it's related to file writing permission that Brother SDK requires. The documentation is confusing and mentions about needing the WRITE_EXTERNAL_STORAGE if workPath isn't set. Even having this permission I could not make it work. I solved by setting the workPath attribute as shown above.