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For the past 4 months we have been seeing large delays when sending emails through mandrill to gmail addresses. Sometimes it takes 15 minutes but other times it can be up to an hour. When i check the mandrill outbound section shortly after the email is sent it shows the email was delivered, but it usually takes a while before it actually shows up in my inbox. We are using this service for welcome emails and password resets so waiting long periods of time isn't acceptable.
It has been very hard to find any information on this issue. Has anyone seen this issue? Any recommendations on what i could do to fix it?
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The reason for this is pretty straight-forward – GMail is analyzing how frequently you receive email at each account, and schedules its checks based on this. So, if you're not receiving much mail through that account, it may take up to an hour for those messages to appear in your inbox.
Email delays can be attributed to the size of the email and its attachments, network latency, or occasionally issues with spam/virus scanners getting backed up. Most often, it's a case of sender or recipient client delays.
One reason why your Gmail may not be receiving emails could be because of an outdated web browser. If you are using an older version of Chrome or Firefox, try updating to the latest version and see if that fixes the problem. Another possibility is that your email filters are accidentally deleting incoming messages.
Usually e-mails are delivered instantly (within seconds) to the recipients.
I had similar issues with delays on emails sent via Mandrill to gmail.
To fix the issue I viewed the "Sending Domains" page under "Settings" in Mandrill. I discovered the DKIM and SPF DNS records were either missing or not valid. Mandrill will provide you with new values by clicking on the "View... settings" link. After updating these settings we no longer experience the delay.
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