Django "TemplateDoesNotExist " Error but "Using loader django.template.loaders.app_directories.Loader" File Exists

Question

Template Loader finds the template but template is not loaded

TemplateDoesNotExist at /cardpayment/

cardpayment.html

Request Method:     GET
Request URL:    http://localhost:7000/cardpayment/
Django Version:     1.8
Exception Type:     TemplateDoesNotExist
Exception Value:    

cardpayment.html

Exception Location:     /home/sdr/sl/lib/python3.4/site-packages/django/template/loader.py in render_to_string, line 138
Python Executable:  /home/sdr/sl/bin/python
Python Version:     3.4.3
Python Path:    

['/home/sdr/sl/agryp',
 '/home/sdr/pycharm-4.0.6/helpers/pydev',
 '/home/sdr/sl/src/tastypie',
 '/home/sdr/sl/agryp',
 '/usr/local/lib/python34.zip',
 '/usr/local/lib/python3.4',
 '/usr/local/lib/python3.4/plat-linux',
 '/usr/local/lib/python3.4/lib-dynload',
 '/home/sdr/sl/lib/python3.4/site-packages']

Server time:    Tue, 5 May 2015 10:17:40 +0000
Template-loader postmortem

Django tried loading these templates, in this order:

    Using loader django.template.loaders.filesystem.Loader:
        /home/sdr/sl/agryp/templates/cardpayment.html (File does not exist)
    Using loader django.template.loaders.app_directories.Loader:
        /home/sdr/sl/agryp/agryp/templates/cardpayment.html (File exists) <=========== FILE EXISTS BUT NOT LOADED
        /home/sdr/sl/src/tastypie/tastypie/templates/cardpayment.html (File does not exist)
        /home/sdr/sl/lib/python3.4/site-packages/grappelli/templates/cardpayment.html (File does not exist)
        /home/sdr/sl/lib/python3.4/site-packages/django/contrib/admin/templates/cardpayment.html (File does not exist)
        /home/sdr/sl/lib/python3.4/site-packages/django/contrib/auth/templates/cardpayment.html (File does not exist)
        /home/sdr/sl/lib/python3.4/site-packages/oauth2_provider/templates/cardpayment.html (File does not exist)
        /home/sdr/sl/lib/python3.4/site-packages/selectable/templates/cardpayment.html (File does not exist)

As it can be clearly seen, the loader is able to find the template.

The TEMPLATE_DIRS value in settings.py is as follows:

TEMPLATES = [
    {
        'BACKEND': 'django.template.backends.django.DjangoTemplates',
        'DIRS': [ os.path.join(BASE_DIR, "templates"),],
        'APP_DIRS': True,
        'OPTIONS': {
            'context_processors': [
                'django.template.context_processors.debug',
                'django.template.context_processors.request',
                'django.contrib.auth.context_processors.auth',
                'django.contrib.messages.context_processors.messages',
                'allauth.account.context_processors.account',
                'allauth.socialaccount.context_processors.socialaccount',
            ],
        },
    },
]

I have tried to move the template to project/templates directory as well but the error persists.

Code checks out with 0 errors/warnings.

contents of cardpayment.html

{% extends "base.html" %}
{% block title %}Card Payments over Phone{% endblock %}
{% block extrahead %}
    {% load selectable_tags %}
    {% include_ui_theme %}
{% endblock %}

{% block content %}
    <h1>Receive Card Payment</h1>
    <form name="paymentType"  id="paymentType" class="form-horizontal">
    <fieldset>
        <label>Check type of Customer
        <input type="radio" value="existing">Existing Customer<br />
        <input type="radio"  value="new">Nee Customer<br />
        </label>
    </fieldset>
    </form>

    <div class="row">
    <form class="form-horizontal">
        <table class="table-responsive table-bordered">
            {{ form.as_table }}
        </table>
    </form>
    </div>
{% endblock %}

Answer 1

i've been running into the same problem, the solution that work was to specify my template directory (projects/templates) in templates settings like this:

TEMPLATES = [
{
    'BACKEND': 'django.template.backends.django.DjangoTemplates',
    'DIRS': ['templates'],
    'APP_DIRS': True,
    'OPTIONS': {
        'context_processors': [
            'django.template.context_processors.debug',
            'django.template.context_processors.request',
            'django.contrib.auth.context_processors.auth',
            'django.contrib.messages.context_processors.messages',
            "django.core.context_processors.media",
        ],
    },
},

]

Answer 2

TemplateDoesNotExist... cardpayment.html might mean Django can't find cardpayment.html, or it might mean it can find cardpayment.html no problem, but can't find some {% include 'cardpayment_subsection.html' %} within it.

Explanation:

I got this error just now, in a project that's been working for years, and the other solutions here didn't help me.

My cardpayment.html was being found by the template loaders, but contained some nonsense which meant it could not be rendered. The error messages mislead me into thinking Django didn't know the file exists, when in fact it knew it existed, just couldn't successfully render it.

For a while everything was working fine: cardpayment.html was being rendered without a problem.

views.py

def cardpaymentview(request):            
    return render_to_response("cardpayment.html", {
            "message": "Hi SO"
            }, context_instance=RequestContext(request))

Suddenly, even though I hadn't been editing cardpayment.html, I got that error:

TemplateDoesNotExist at /cardpaymentpage: cardpayment.html

Using loader django.template.loaders.app_directories.Loader:
folder/lib/python2.7/site-packages/django/contrib/admin/templates/cardpayment.html (File does not exist)
folder/project/app1/templates/cardpayment.html (File does not exist)
folder/project/app2/templates/cardpayment.html (File does not exist)
folder/project/paymentapp/templates/cardpayment.html (File exists)

The problem was that my cardpayment.html in turn has an include calling another template:

{% include 'cardpayment_subsection.html' %}

I created the error by renaming the file cardpayment_subsection.html to something_else.html, without editing cardpayment.html, so that include command naturally failed.

But as you can see, the debug message didn't indicate the problem was callling the cardpayment_subsection.html (file no longer exists).

Summary: if other solutions don't work for you, try creating a test file cardpayment2.html that simply says "Hello world" and see if you can at least render that instead. Maybe the cardpayment.html file is being read, but has an error within it. (In my case, I needed to change the {% include '____.html' %} to refer to a file that actually does exist!)