"[Crashlytics:Crash] Reporting is disabled"

Question

I am getting the following error messages when our production iOS app initializes:

[Crashlytics] Version 3.8.4 (121)
[Crashlytics] Running on iOS Simulator (iPhone), 10.3.0 (16E195) 
[Crashlytics:Crash] Reporting is disabled 
[Crashlytics] Crash reporting could not be initialized 
[Answers] Initialized 
[Fabric] Initialized with kit versions: {
    "com.twitter.answers.ios" = "1.3.4"; 
    "com.twitter.crashlytics.ios" = "3.8.4"; 
    "io.fabric.sdk.ios" = "1.6.11"; 
}

Every subsequent call to log an event gets the following error:

[Crashlytics:Crash] WARNING: CLSLog has been used before (or concurrently with) 
    Crashlytics initialization and cannot be recorded. The message was: ...

The non-production versions of the app work fine running the exact same code but with different bundleIDs. Normally when the app initializes for the first time, then I see the app populate in the Fabric dashboard, but in this case the app is not showing up.

We have an Android and an iOS version of the app, and they both use the same bundleID, so I am wondering if there is a conflict because of that? I see the Android version of the app in the dashboard, and it seems to be working properly. This is an app that originally was a Xamarin app that compiled to both platforms, neither of which incorporated Fabric/Crashlytics. We have now written native apps on each platform, and both are using Fabric/Crashlytics.

Since this is a pre-existing app in both stores, we do not have the option of changing either app’s bundleID.

Answer 1

Make sure you initialize Crashlytics with Fabric before calling any Crashlytics methods:

Fabric.with([Crashlytics.self])

Answer 2

One step I routinely miss is to make sure you've added the build phase on your target:

"${PODS_ROOT}/Fabric/run" ${FABRIC_API_KEY} ${FABRIC_BUILD_SECRET}

and either replace ${FABRIC_API_KEY} and ${FABRIC_BUILD_SECRET} with your key and secret or add custom build settings for each.

Answer 3

There are apparently cases where Crashlytics does not auto-activate new apps so that they show up under your list of apps, even though everything is coded correctly and data is going to their servers. In this case, send an email to Crashlytics support ([email protected]) that contains a copy of the info.plist entries for the app in question and they will activate it for you. I have had to do this several times, especially with app extensions.