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I am currently testing a site/portal. Our site aims to grant users access to their own pictures on instagram.
Our codes work effectively in the sense that we are able to do that in sandbox mode. However, instagram has declined our approval to switch from sandbox to live..giving reasons that were not so clear "The use case described in your submission notes, screencast and website is not a valid use case that we allow on our Platform" ..and pretty much no opportunity to resubmit.
Is there anyway to contact instagram? Or how does it work? Do I make another sandbox invite and hope I got it right? Any advice will be appreciated.
Regards
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Instagram Contact Number & Instagram Contact Email Instagram's contact phone number is 650-543-4800 and their contact email is [email protected], but please note it's highly likely you won't receive a response to your inquiry via these channels.
Pages. Instagram Professional accounts must be connected to a Facebook Page before their data can be accessed through the API. Once connected, any Facebook User who is able to perform Tasks on that Page can grant your app an access token, which can then be used in API requests.
The API can be used to get and publish their media, manage and reply to comments on their media, identify media where they have been @mentioned by other Instagram users, find hashtagged media, and get basic metadata and metrics about other Instagram Businesses and Creators.
The official Instagram support email is [email protected]. Also, if you would like to contact them via another channel, you can do that from the Instagram app (gear wheel) in your profile, as the following image (Android app version).
Besides that, I would recommend you read carefully the documentation again, once they've been changing it often.
Here are some useful links to read:
I hope this helps and you have the chance again to publish the app. :)
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