Cannot load "My Selling Tools" in a sandbox environment

Question

I've seen other postings where people can't load "My Selling Tools" and I happen to be in the same boat.

Support hasn't responded yet and I'm hoping to do a demo Monday of the Windows 8/Paypal API integration from http://paypal.github.io/Windows8SDK/ into WinRT apps - hence turning to may favorite net community, stack overflow :)

The link above gives a sandbox account to allow for third party access, so trying to add that account to allow the third party access but can't even bring up the selling tools to do so. I was able to bring up the selling tools from my main login, but not from within the sandbox login.

Once I login to the sandbox environment and try to access "My Selling Tools" it just hangs. The browser doesn't matter, same result across browsers. I get nothing returned but the wait image. Actually anything on the left hand side hangs not just the selling tools. I've tried more than ten times all throughout the day.

Of course, the hope here is that someone from the PayPal Technical team replies.

I can't wait another hour on hold, I just can't.

Answer 1

I was having the same issues getting into any option on the left in Paypals seller tools, but I stumbled onto the solution.

The links on the left are incorrect. They all begin with "www.beta-sandbox.paypal.com/cgi-bin/..."

The issue is that "beta-" in the URL is invalid.

Using Chrome:
1) Right-click on the option on the left you want to get into
2) Click "Copy Link Address" in the pop-up menu
3) Paste it into the address bar
4) Remove "beta-" from the URL (see the "Profile / My Selling Tools" URL example below)
That's it.

INVALID:
https://www.beta-sandbox.paypal.com/cgi-bin/webscr?cmd=_profile-display-handler&tab_id=SELLER_PREFERENCES

CORRECT:
https://www.sandbox.paypal.com/cgi-bin/webscr?cmd=_profile-display-handler&tab_id=SELLER_PREFERENCES

Hope this helps.

Dave

Answer 2

I'll make sure this gets escalated. As a workaround, you can log in to your sandbox account and then paste this URL in your browser: https://www.sandbox.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-api-access. Could you also reference this post in your ticket if you have not done so yet?