Can an arbitrary email address be used in workflow send email activity

Question

I'm wondering if there is any way to be able to include an arbitrary email address as the To:, From:, CC: or BCC: fields of a send email activity? It appears that they must be contacts in the CRM.

I ask this because I have a requirement to cc a known group email (no actual user associated with the email...something like [email protected] it's not a queue at all). I'm concerned that if I create a CRM user for this email, that when I move to production, I'll have to change all the workflows using this email to point to the CRM entity on the production box (assuming GUID is saved with activity).

If an arbitrary email isn't possible, any other suggestions?

Answer 1

I'm not quite sure, if I have unterstood your question right:

You want to create a workflow which contains a send mail activity. You would like to set one of the address fields (To:, From:, CC:) to a plain mail address like '[email protected]'?

It is possible if

1. you enter the mail address by hand (do not use the field assistant)
2. you have configured that e-mails with unresolved recipients are allowed to be sent.
   See Settings -> Administration -> System Settings -> E-Mail Tab
3. you don't want to set the e-mail address with another workflow step