Branch.io redirects to app store only though app is already present in device

Question

In my one of the apps I have implemented branch.io.

I have read each and everything and settled my account accordingly.

Now what I want from branch.io

1) If app is present in device it should open on the click of marketing url.

2) If app is not present in device then it should redirect to app store application page.**

What is not working

1> Though app is present but it is not opening my app. From same url schema I can open my app from safari browser "appname://" but not able to open from link of branch.io. It always opens app store page.

Please help me.

Thank you

Answer 1

Alex from Branch.io here. What you want from Branch is exactly what we do, so let's figure out what is going wrong!

This sounds like a Universal Links configuration issue. If you did not get Universal Links set up fully, then Branch links will redirect to the App Store. If you haven't yet set up Universal Links, go ahead and complete this guide to get started. If you have set up Universal Links, we have a troubleshooting guide you can run through to catch most issues.