Baffling Failure to Call External Executable From Within Java Program

Question

All right, I've hit a bug that has simply confused the bejeebus out of me. I'm looking for ideas about what it could be that I can investigate, because right now, I got nothing. It goes something like this:

I have a standalone Java application that occasionally needs to twiddle the Line-In volume of the computer it's running on (a WinXP machine). It does this by calling a pair of external executables (written in VB6*) that can get and set various component volumes. (They can handle Line-In, Mic, Wave, CD, and the master volume control.)

There are several hundred units in the field, running on hardware (Dell machines) that my company provided and controls. At least several dozen clients are using this feature, and it works perfectly -- except for one instance.

For this one troublemaking machine, it simply doesn't work. I watch the volume sliders when the app is running, and when the volume is supposed to drop, they stay put. When I check the app's log file, it throws no errors, and appears to be executing the code that drops the volume. When I run the executables from the command line, they work perfectly.

I can't vouch for this machine being 100% identical to all the ones that are behaving properly, but we've been buying the same line of Dells for quite some time now; at a bare minimum, it's very, very similar.

So, turning my confusion into a bullet list:

• If I'm doing something stupid in the Java code (i.e., not clearing my STDOUT/STDERR buffers), why is it only an issue on this machine?
• If there's something broken in the VB6 executables, why do they work on every other machine and on this machine from the command line?
• If there's some sort of hardware oddity on this machine, what sort of oddity could cause the volume control executables to fail only when called from within a Java application?

I am very confused. I do not like being confused. Anybody have any suggestions that may lead to my enlightenment?**

-* -- I know, I know, VB6, 1998 called and they want their obsolescent proprietary bug generator back, etc. Wasn't my decision. But the code works. Usually.

-** -- Insert Buddhism joke here.

---

Update Edit: Customer service may have stumbled onto something; it may be something to do with client configuration settings in the database. New evidence suggests that either something's misconfigured for that client or my software is doing something stupid in response to a specific configuration. And the problem may be more widespread than we thought, due to this particular feature not being as commonly used as I thought.

Responding to the comments:

• Debugger: Theoretically possible, but looks like a massive headache given our setup.
• High Verbosity Logging, Java: Good idea this, particularly given than the problem may be more widespread than I originally believed. Time to start revisiting some assumptions. And possibly clubbing them. Like baby seals.
• High Verbosity Logging, VB6: A possibility; will need to be rolled-into the high-verbosity Java logging to trap the output, since my VB6-fu is so pitiably weak I don't know how to output text to a file. But, yeah, knowing whether or not the script is even getting called would be valuable.
• Window Event Viewer: Not familiar with this tool. May have to correct that.
• PATH problem: Doesn't feel likely; the Java code constructs a relative path to the executable that doesn't look like it's relying on any environment variables.

My thanks for the suggestions people have provided; at the very least, you've gotten my brain moving in directions that feel promising.

---

Solution Edit: And the winner is ... That's Not A Bug, That's A Feature! A feature gone horribly, horribly wrong. A feature that will now be neutered so as to stop bothering us.

A batch of invalid assumptions kept me from seeing it sooner, not the least of which was "I don't need to tool the code with more debug statements -- the statements already in there are telling me all I need to know!" DaDaDom, if you'd like to turn your comment into an answer, there's a shiny checkmark in it for you.

Thanks to everybody who chimed in with a suggestion. Now if you'll excuse me, my head is late for a meeting with my desk.

Answer 1

Here goes an answer: Can you create a version of the software with verbose logging or could you even debug the code? At least then you can tell if it's in the java or the VB part.