Azure DevOps - Create a work item from incoming email

Question

I'm in the process of setting up an in-house Azure DevOps environment. But I'm stuck at a point where I need to set up an email integration.

Question: is it possible within Azure DevOps to create a work item (in general/specific to a project) upon receiving an email?

Trigger: Users report issues via a generic email address (like support email)

Manage: Azure DevOps to capture this email (monitor inbox of this generic email address)

Output: A new work item is created with the contents/subject from the captured email.

Note: Issues could either be a bug, minor usability or other supports

• I did look into MS Power Automate using flow. But not ideal in my case
• Searched market place for a possible plugin. But couldn't find one which does this

Thanks in advance for any help or direction.

Answer 1

Thanks you for all fellow contributors who suggested alternative approach. Unfortunately, these suggestions doesn't solve my concern at its level and hence I raised a feature request in Azure DevOps Server forum. You may find the request here and please vote it if you think it is relevant to you.