Authy OneTouch approval/denial error

Question

I am using Authy for 2-factor authentication in my website. My code sends a push notification and I receive it in the Authy app on my phone. But the problem is sometimes when I try to accept/deny the request I get an error saying

There was an error processing the transaction.

And it is strange when I change the Authy ID and send the request to my friend's phone number. He gets the request and is able to accept/deny it in his phone. So is this related to some number of tries per phone number? I use a test Authy account and a premium one. I get the above error on both.

Answer 1

I've talked to the support and it is a problem with the app itself. They have added proper error reporting in this situation now. This happens when the user gets deleted from Authy once. The temporary fix to this issue is the re-installation of the app. Hope this helps someone.