App Store Rejection 18.2

Question

We developed a sporting app with a social media side to it. There is a news feed where you are able to upload photo's and link YouTube videos.

Apple has rejected it twice for the same reason below (first rejection we understand)

After the first rejection we made changes as requested by Apple.

1. Modified our Terms and Conditions to state any objectionable content will be removed and the user might be banned.

2. Added a "Report" Post option that sends us a message of the "Objectionable Content" and we will then remove it within 24 hours.

18.2

We found your app enables the display of user-generated content which may become sexually explicit. Therefore we ask that you put the following precautions in place, to ensure your app remains in compliance with the App Store Review Guidelines.

Specifically, we were unable to find a flagging system found to report objectionable user generated content and images that could be uploaded to the app.

• Use Moderators to flag and remove inappropriate content
• Require that your users agree to terms (EULA) and these terms must be clear that there's no tolerance for objectionable content
• Users need a way to flag or report objectionable content and/or users generating this content
• Developer must act on objectionable content reports within 24 hours by removing the content and ejecting the user who provided the offending content
• Developer needs a method for ejecting users who violate the terms of the EULA

If anyone has had a similar experience kindly share as we cant understand what else they want.

We have sent a message to them in the resolution center but got no reply.

Answer 1

You need to add a method (mechanism) to the app for users to tell you that they don't like some piece of content. Like a button to send a message to you, with a description of what they don't like. If multiple people report the same item you would usually want that item to be automatically removed from display in the app.

Answer 2

1) You need to provide some way to flag the content as objectionable, and at the server end let a moderator view the same content. If it breaks the guidelines, then the moderator can delete the content and suspend the user; the relevant content should be hidden from app users.

2) Also clearly mention these guidelines in the terms and conditions, so that nobody can upload data to the server without accepting them.