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App Preview submission, video has audio that is not two-channel

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When submitting my App Preview, iTunes Connect says: "This video has audio that is not two-channel, no-surround stereo. Please refer to Apple's documentation for appropriate formats."

Well heres the catch, when I created my App Preview in iMovie, I deleted the audio track!

After giving up for a while, I came back and tried again, then I was receiving an error saying "file could not be loaded".

Each time I go to submit for review, my App Preview disappears.

Any ideas on how I can get my App Preview successfully submitted?

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toast Avatar asked Mar 01 '17 11:03

toast


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2 Answers

For most apps that do not have the primary purpose of handling audio, I find background music or audio voice over to be a distraction in an app preview. If you want to add silence to preview, you can easily do it with ffmpeg:

ffmpeg -f lavfi -i anullsrc=channel_layout=stereo:sample_rate=44100 -i preview.mp4 -shortest -c:v copy -c:a aac previewWithSilence.mp4

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DrMickeyLauer Avatar answered Sep 29 '22 10:09

DrMickeyLauer


If you're using iMovie:

  1. Drag in any audio clip. It doesn't matter what it is.
  2. Shorten the length to less than your project's total length.
  3. Set the sound level to 0% by dragging the horizontal bar over the clip down.
  4. Share as App Preview.
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John Scalo Avatar answered Sep 29 '22 11:09

John Scalo