Amazon WorkMail - forward every email [closed]

Question

I have read over 20 different guides, most of which hosted by Amazon, and every guide is either out of date or simply does not work.

We have a support email, [email protected]

All I am trying to do is forward EVERY email sent to support@ to our other emails (ie [email protected], [email protected], etc)

I have achieved this but it doesn't always work AND some of the emails forward with the information on who it was going to send to but others return JUST the email and I do not understand why I am getting two different types of forwards.

I have set up these four "email rules" in Amazon Workmail:

*IF "is sent only to me" -> forward the message to X

*IF "includes these words in sender's address" keyword is: [;] -> forward msg

*IF "includes these words in the sender's address" keyword is: [@] -> forward msg

*IF "is received from" and email is: support@blah (which is the email I am logged in as, so if it's sent to "myself") -> forward msg

All rules are marked as "active" and all rules are marked as "stop processing rules after this rule is applied"

Under these four rules we get most emails but not all sent to support@. Plus, like I said, we get two different versions of our forward.

1) "good version" - which includes who it was suppose to be sent to (this is what I want every email to look like) [see good email]

2) "bad version" - which only has the actual content of the email and not who it was sent to [see bad email)

The sending of the email is no different so it has to be WorkMail's forwarding rules that are determining to show or not show the forward information- or so I'm guessing?

good email

bad email

Answer 1

There is a quite simple workaround.

1. Go to Settings -> Email Rules -> New
2. Define a name for the rule ("Forward All" seems logic)
3. Select Active Rule
4. Go to Conditions and select Includes these words in the sender’s address from de drop-down.
5. Click on "Select words" and write @, click Add button and finally the Ok button.
6. Go to Actions and select Forward the message to and the desired email address.
7. Click Ok in the main modal and finally click Save changes.

With this single rule, every single email will be redirected because every sender's address will have @.