Access old/past logs from logcat or Android

Question

Is it possible to get old logs (such as logs of one hour or one day before) of an Android device?

I am asking this because sometimes testers encounter some errors. The Android developer says that the error is related to the device's hardware. To prove his claim, he has to show the error inside the logs. But he says that when attaching an Android device to his computer, he cannot see past logs.

Answer 1

You can't, but there are libraries like ACRA which will automatically send you detailed crash reports including the user LogCat if you want (disabled by default).

If you don't want to use a library, when an error occurs you can also write the content of the Logcat to a file that your testers can easily find (like in a log folder of the SD card). It shouldn't be very hard to implement.

Answer 2

I think there is no way you can access the past logs, unless you save them.

Ask your testers to save the Log the moment they see the issue.